Develop/ create Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes for the Payment service Department as a whole and monitor their achievements on periodic basis.
Ensure the existence of adequate procedures/processes to enable timely identification and resolution of processing errors/duplicate processing/outstanding reconciliation items and thereby prevent any losses being incurred by QNB Switzerland.
Ensure the provision of adequate and efficient payment service services to internal customers and departments.
Liaise with Head of Centralised Operations on operational matters, as and when required.
Build and maintain strong and effective relationships with the all other related departments and units to achieve the Group’s goals/ objectives.
Develop/ finalize Service Level Agreements (SLAs) with internal and external key stakeholders to achieve improvements in turn-around time (TAT) with respect to transactions processed/ services performed within the Department.
Ensure the existence of adequate and robust processes/controls (automated/ manual) to enable continuous compliance by staff with policies/ procedures, applicable regulations and AML, KYC and other rules/ regulations pertaining to their respective areas.
Overall responsible for the timely conduct of central reconciliations in accordance with laid down procedures to ensure that errors, omissions, duplications and any unexplained items are discovered and corrected timely and the root causes identified to prevent recurrence of such instances in future.
Approve payment service transactions as per the authority delegated to him/her ensure approvals accorded for individual transactions are in accordance with the Group’s policy prior to processing the transactions.