Client Service Delivery Manager (IIG) Client Service Delivery Manager (IIG) …

Northern Trust
in Stockholm, Stockholms, Sweden
Permanent, Full time
Last application, 11 Jun 19
Northern Trust
in Stockholm, Stockholms, Sweden
Permanent, Full time
Last application, 11 Jun 19
Northern Trust


Focus on execution of strategic direction of business function activities, working in partnership with Relationship Managers / Client Executives.

For multiple clients, responsible for coordinating overall client service delivery across all applicable disciplines e.g. Custody, Valuation Reporting, Risk and Performance, Regulatory Reporting, Fund Peek Through, Derivatives, Collateral Management, Foreign Exchange, Currency Overlay, Fund Accounting, Transfer Agency, Middle Office Outsourcing.  

This may include the coordination of technology builds or systems integration between NT and the client / third parties.

Facilitates and leads efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns and needs to partners.  

Acts as senior point of contact both within Northern Trust and with the client, taking ownership and accountability for the service NT provides.

Major Duties:

1.Acts as the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise, including complex issue resolution

2 Takes ultimate responsibility for running Joint Steering Groups, client service reviews and due diligence visits within each of the key product areas.  Monitors performance against SLAs and KPIs

3.Partners with Relationship Manager, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client

4.Responsible for project oversight for clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables

5.Reviews, approves and ensures timely publication of monthly reporting to consultants/clients

6.Carries out the most complex initiatives involving multiple disciplines and/or ambiguous issues

7.Creates and manages virtual teams as required to ensure outstanding service delivery for the client

8.Consistently displays a balanced, cross-functional perspective, liaising with the business to proactively improve efficiency, effectiveness and productivity

9.Manages a number of tasks simultaneously, ensuring effective prioritisation to mitigate impact to both the client and the business

10.Demonstrates to both the business and client the value of the Client Service Delivery Manager and service model

11.In partnership with Nordic Sales, participate in strategic business development initiatives where cross product service components are of key importance.


•Technical knowledge of asset servicing, asset management and accounting usually acquired through related work experience

•Knowledge of general finance and portfolio management concepts usually acquired through formal education or work experience

•Skills in negotiation, delegating, leadership and service are necessary

•Excellent oral and written communication skills are required

•In-depth functional / industry knowledge is required

•Highly flexible and adaptable to change

•Understanding / exper

•Fluent in English. Scandinavian language an advantage

Experience Required:

•Extensive experience in client servicing and/or related investment management outsourcing and fund administration management accounting/operations
•A College or University degree and/or general finance and portfolio management knowledge 

About Northern Trust 

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. 

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets