Wealth Tech - IT Application Techno functional support - Associate Wealth Tech - IT Application Techno functional  …

Deutsche Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 03 Oct 19
Competitive
Deutsche Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 03 Oct 19
Competitive
Wealth Tech - IT Application Techno functional support - Associate
Position Overview

Overview:
Our vision is to improve the quality and the cost efficiency of the projects as well as of the day-to-day services. Furthermore, we are constantly optimizing our processes to reduce our application and project risks.

Roles and Responsibilities:
The resource will join Bank Resolution desk who will be the first point of contact for WM APAC business / operations or other steams of WM APAC for any queries or issues on WM application.

The System issues which requires further technical analysis will need to assigned to Level 2 support and follow-up on the ticket until closure.

Role would require candidate to analyse the queries / issues raised by users, map them with original requirements given and guide business / operations with a solution / process.

Functional Testing would be another focus area where candidate needs to support/test/coordinate on behalf of users, operations, and testing teams.

Close interaction and relationship building with key stake-holders from both Business and Technology is a must.

Daily activities would be as below

Resolution desk will be the first point of contact for WM APAC users on any system issues / queries.

The queries can be on business process or system training or usage.

Support the user queries on emails/ phone

Work closely with business and Other IT teams to solve the issue reported by users until closure

Analyse the impact of the issue and prioritise the same accordingly

Communicate to users on the issue and its impact with the next steps

Make proposals to further improve business processes and enhance value of the Service Desk, focusing on lean and value added services for end-customers; respectively minimize overall outsourcing cost for DB

Understand the business process and WM model to support business queries.

Flexibility in work hours will be required based on the priority of the issues.

Qualification:
Bachelor / Master Degree from an accredited college or university with a concentration in Computer Science or an IT- related diploma (or equivalent)

At least 5-8 years of experience in Banking sector with support background within the Wealth Management industry

At least bi-lingual (English is one the language) (ideally tri-lingual)

Proven track record in client and/or front-office facing (from an operational point of view)

Experience in Production support would be a plus.

Skills:

In depth knowledge on Avaloq platform

Knowledge on banking operations process on trading, OTC and Payments

Knowledge on Digital platforms like supporting App will be added advantage

Knowledge & experience in UAT testing

Demonstrates understanding of business needs and prioritise the incidents

Explores alternative solutions based on business goals & benefits.

Support/test/coordinate on behalf of users, operations, and testing teams potentially including test plans, test cases, test-data and review of interface testing, between different applications, when required.

Works closely with PM to get the resolution and root cause

Single point of contact for tickets assigned

Cross country interaction and relationship building with specific focus on SG & HK region.

Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution.

People skills:
End to end ownership in driving towards delivery

Performance and productivity orientation to promote high-quality results

Profound analytical skills and problem solving abilities

Good communication and excellent interpersonal skills

Pro-active and flexible working approach

Ability to effectively prioritize and multi-task in a high-stress, high-pressure environment.

Ability to think outside the box to resolve problems

Efficient and well organized, detail oriented

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

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