Voice Engineer (Cisco / IPC / Voice Recording) Voice Engineer (Cisco / IPC / Voice Recording) …

Citi
in Singapore
Permanent, Full time
Last application, 22 Feb 21
Competitive
Citi
in Singapore
Permanent, Full time
Last application, 22 Feb 21
Competitive
Citi
Voice Engineer (Cisco / IPC / Voice Recording)
o Manage design, implementation, overseeing build, validation and closure phases for various projects

o Plan implementation tasks, including change management and communication

o Manage vendor interaction and activities

o Validate installed solution against design record

o Coordinate testing of installed solution with customer environment

o Monitor day 1 activities and troubleshoot new product deployment

o Direct liaison with other development and support teams locally and globally

o Provide technical expertise during audits

o Work with global teams on global standards and configuration to build "Best In Class" standards

Key Skills:

o Experience in managing enterprise-scale voice deployments on a variety of platforms.

o Experience with documentation as it relates to solution, designs, certifications, and evaluations

o Familiarity with a heavily controls-focused environment highly desirable

o Experience in customer support in a time-critical environment on implementation and driving project deployment.

o Networking experience (CCNP level) preferred.

o Knowledge of setting up IPC Unigy systems, IPC Turrets / Dealer boards and associated backroom technology on expert level and integration including ISDN and SIP-based services

o Knowledge on NTR recording, SONAR, Blue Wave

o Knowledge of Trade floor telephony, Voice recording and integration with 3rd party devices.

o Experience in a financial services environment is highly desirable but not essential

o Strong communication, organization and planning skills

o Ability to react to a dynamic environment

o Strong problem-solving skills and analytical approach

o Strong team-player and collaborator

o Fluent English written and spoken

o Certified with IPC Trade Floor

*Required:

Hands-on experience with - IPC unigy 3.x and 4.x platform

Ribbon Session border controllers, Cisco unified communication Manager, Cisco products ( router and switches), Windows/Linux platform. Nice recording product.

Network experience will be a plus (CCNA will be sufficient).

Job Family Group:
Technology

Job Family:
Infrastructure

Time Type:
Full time

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