VP / AVP, Cards Fraud, Dispute & Chargeback business manager, Consumer Banking Group VP / AVP, Cards Fraud, Dispute & Chargeback  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
VP / AVP, Cards Fraud, Dispute & Chargeback business manager, Consumer Banking Group
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
The role is to work as cards business rep in a cross functional squad with stakeholders from different departments in Singapore Consumer Banking Group. The objective of this cross functional squad is to keep improving customers journeys related to cards transaction fraud, dispute and chargeback by using data and conducting experiments. Candidate is responsible of delivering the committed customer and business outcomes - including improving customer satisfactions, reduce customer demands, reduce customer and business fraud losses and shorten process turnaround time.
Job Scope
  • Work within CBG Singapore Cards business team to define priorities and action plans to mitigate cards payment fraud, and at the same time minimize disruptions to customers' genuine transactions.
  • Promote anti-fraud customer educations and adoption of customer self-serve Payment Controls, to equip cardholders with the payment security knowledge and tools.
  • Define products and services enhancement roadmap, provide business requirements and manage deliverables based on MVPs, to entrench DBS Cards' leadership position in cards payment industry.
  • Collaborate with stakeholders from Fraud and Authorisation team to lead the review and optimize fraud detection and alerts mechanisms, blacklist and exception case handling.
  • Collaborate with internal stakeholders and external partners to digitize the end-to-end dispute & chargeback filing, backend process automation, and status update journeys.
  • Lead experiments throughout Transaction Protection, Fraud Detection, and Claims Processing lifecycles to improve key levers that influence the committed customer and business outcomes
Requirements
  • More than 8 years of experiences in financial services industry with deep understanding of business and operational environments, preferably in the Fraud, Dispute, Chargeback field domain;
  • Bachelor's Degree in Finance & Accounting, Law, Business Management, Engineering, or other related discipline preferable
  • Strong analytical skills and ability to collect and analyse data, establish facts, and make recommendations or decisions using data.
  • Thorough understanding of Banking business processes & products, risks, threats and internal controls.
  • Strong networking, negotiation and collaboration skills, and ability to work effectively in a complex multiple stakeholders organization
  • Understands scheme rules and regulations and monitors fraud and chargeback thresholds set by card scheme programs
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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