VP, Service Quality PM, Equity Product Group Operations, Technology and Operations

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • DBS Bank Limited
  • 21 Apr 18 2018-04-21

See job description for details

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Manage End to end Project WMO/EPGO including enhancements, process improvements, system migration, Robotic Process Automation, etc. from User request (UR) submission, UR prioritization exercise, BRD preparation, test case design, testing till successful implementation
  • Work closely with stakeholders on digital banking initiatives including requirement gathering, new process design, testing and go-live activities.
  • Assist with collation, analysis and preparation of data in report and slide format for various forums and for review with senior management
  • Document processes and conduct training for external and internal users
  • Manage the Business continuity planning (BCP) activities for WMO/EPGO, including coordination of BCP exercises and completion of required reporting to BCP manager.
  • Degree Holder with minimum 5-7 years of project experience in banking, with experience managing a team
  • Good understanding of banking terminology, products and operational processes. Candidate who has knowledge of Wealth Management Operations processes and related products is preferred.
  • Ability to work both independently and as part of a team.
  • Excellent technical knowledge in MS Office Suite with the ability to use Excel to analyse and to conceptualize into PowerPoint slides.
  • Excellent communication (oral and written) including presentation skills.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.