VP, Regional Credit Cards Usage Manager VP, Regional Credit Cards Usage Manager …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Citi
VP, Regional Credit Cards Usage Manager
Key Responsibilities:
  • Tech Development and Deployment:
    • Work with APAC/EMEA markets and Regional DM to review and transform/automate Usage partnership and campaign processes
    • Translate these business needs to process/product/customer experience innovations and redesign requirements
    • Drive these business requirements in the scrum discussions and designs
    • Work with scrum master and Regional DM to deliver the stages of development towards end stage design
    • Drive timely UAT, PAT and automation / process enhancements adoption by markets at each stage of delivery, including pilots and test and learn where required.
    • Implement new features and markets across each tech phase prioritizing G2C markets (ongoing) followed by non G2C markets (from Q4 2018).
    • Integrate with Usage related products/platforms including CWP, EMarketplace and M63
  • Market Customer Live Deployment
    • Guide markets to rethink partnerships plans based on MRE, prioritizing top Never Been There and Disengaged merchants to maximise financial benefits
    • Analyse MRE recommendations for each MRE market
    • Identify Regional and Local partnerships that are top in NBT and DE lists for potential new or deeper partnerships
    • Review and align country usage / partnership plans
    • Approve and allocate MRE campaign funding
    • Track with market and Regional Partnership teams progress of usage / partnership launch plans
Knowledge/Experience/Technical skills:
  • Excellent Project Management, Communications and Interpersonal Skills
  • Great flair in Process, Marketing and Analytics
  • Creativity in Redesigning business processes, campaigns and customer experience
  • Project management skills
  • Ability to manage complex projects, dealing with multi parties (internal and external)
  • Keen eye for detail is required
  • customer experience and business minded
    • Ability to identify opportunities for innovation and business transformations
  • Operations and process minded
  • Ability to redefine and enhance business processes
  • Analytical Mind
  • Strong with numbers, with the ability to derive trends from data
  • Marketing
  • Understand customer journeys
  • Liaising with Marketing stakeholders
  • digital marketing savvy
  • Campaign Design
  • Starting with program proposal , list extraction, campaign launch, fulfillment to post-campaign tracking
-------------------------------------------------
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE .
To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE .
To view the EEO Policy Statement CLICK HERE .
To view the Pay Transparency Posting CLICK HERE .
Close
Loading...