VP, Production Support L2 Team Lead, GTO

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 2019-05-21

VP, Production Support L2 Team Lead, GTO

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities
  • Lead cross functional teams to troubleshoot and resolve complex issues
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Communicate complex technical issues to business users in a language they understand
  • Strong track record of improving capabilities of an organization through leadership
  • Assess operational readiness of new products / applications / flows
  • Lead team to plan and support system operational events like server maintenance, key/certificate renewal, payment industry activity, DR etc
  • Perform application continuous service improvement on capacity, stability, reliability and resiliency, maintainability
  • Work with Incident and Problem management, Service Operation team to identify area of service improvement
  • Prioritize and plan identified area of service improvement to increase overall IT service delivery quality to business / customer
  • Work with Application Delivery team to drive improvement or best practice are incorporated into new deliveries
  • Work with CAB (Change Review Board) managers to drive non-functional requirements into change process
  • Contribute in effective knowledge management best practices within team and organization

Job Requirements
Must have :-
  • Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours.
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
  • Strong L2 / L3 support experience in a Production Support group in a high availability / mission critical environment.
  • Strong understanding of ITIL methodology
  • Knowledge on Credit/debit cards, loyalty points, web portal, soft statement will be a definite plus

Essential Technical Skill :-
  • Strong technology of Unix/Linux shell script, Java and WebLogic / WebSphere / JBoss, Oracle
  • Middleware usage experience like MQ, Connect Direct etc
  • Strong understand of Web Application architectures and protocols
  • Basic knowledge of application security
  • 5+ years' experience supporting or developing financial / banking applications
  • Software Engineering & Change Management
  • DevOps best practices and tools
  • Splunk, Elastic Stack

Personal Skill :-
  • Ability to foster a proactive team environment focused on technical remediation / improvement of Production Environments
  • Strong desire to develop and retain key talent, able to demonstrate creative Performance Management techniques
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Strong problem solving skills while being process orientated
  • Self-motivating and delivery focused individual
  • Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Be a part of UOB Family
Apply now and make a difference.