• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-10-19

VP, Process and Service Innovation

VP, Process and Service Innovation

People Management and Administration
  • Lead and mentor a team of process facilitators
  • Develop team members' competencies in banking and process management
  • Manage day-to-day department functions, including managing budget, operational risks, compliance to regulatory and bank policies, and ensuring department meets its KPI

Process & Change Management

  • Partner business leaders to identify process improvement, cost optimization and customer experience improvement opportunities
  • Collaborate with stakeholders to ensure understanding, acceptance, and follow through on execution plans to support business transformation and achieve measurable improvement.
  • Combine an understanding of established and emerging methodologies and technologies in project facilitation
  • Oversee process improvement projects facilitated by team members, coach and guide the execution, resolving escalated issues where required
  • Facilitate large scale or complex cross functional improvement projects
  • Facilitate buy-in of the new processes designed and transition the improved process to the line

Build Quality Culture & Process Management Competencies
  • Build organizational competencies in process improvement methodologies and tools by designing, developing and facilitating training programmes
  • Manage OCBC Quality Leaders (Green Belt) certification program, coach and assess Quality Leader candidates for certification as OCBC Quality Leaders
  • Drive communication on Quality
  • Manage Quality recognition programmes

Education / Experience

  • Bachelor's Degree (Banking and Finance, Business Administration, Computer Science, or other related fields)
  • At least 10 years' experience in a management role in the consultancy or service industry
  • Proven track record in overseeing large scale projects with practitioner experience in process improvement methodologies, such as Black Belt, digital capabilities, Agile and SCRUM frameworks
  • Incisive assessment of leading technologies in the industry
  • Flexibility and resilience in responding to multiple changing priorities
  • Expert relationship management skills to communicate well with diverse stakeholder groups
  • Persuasive and concise writing and presentation skills
  • Strong leadership experience in building and coaching a team of facilitators