VP, Head of Finance, Strategy, People Onboarding and Engagement, Technology and Operations VP, Head of Finance, Strategy, People Onboarding  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 11 Jun 19
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 11 Jun 19
Competitive
VP, Head of Finance, Strategy, People Onboarding and Engagement, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • To provide leadership and strategic direction to manage and drive continuous improvement in these areas in Customer Centre
  • Budget and Financial Management for the Centre, ensuring financial soundness and expense optimization
    • Establish and execute internal accounting and controls to strengthen Financial Management
    • Financial Analysis by monitoring and analyzing financial trends to provide diagnostic financial insights, reliable forecast and prescriptive actions
    • Oversee the annual budget exercise for the Centre and secure transfer of budget from business units in situations of unbudgeted expenses/headcount
  • Metrics reporting to senior management team, regional team and external teams
  • Onboarding & People Engagement
    • Work closely with HR business partners to lead the strategic hiring, retention and rewards and recognition schemes for the Centre
    • Work closely with HR business partner to drive talent management and career progression for the Centre
    • Drive Onboarding initiatives for new hires and programs to help new hires and existing staff to feel a strong affiliation with the bank
    • Drive people engagement initiatives including management of employee feedback (i.e. My Voice and internal communication channels)
    • Initiate work streams to address employee feedback and track progress of action plans
    • Lead the engagement for the Centre to plan and organize Centre-wide activities to enable employees to foster team bonding and build long term relationships in the Customer Centre
  • Change Management
    • Be a change agent to introduce best practices into the Centre and lead team towards accepting changes
  • Direct reporting to Head of Customer Centre
  • Supervisory relationship to 4-5 employees
  • Working relationship with internal support staff from other Business Units (Group Finance,Data Management /CBG teams, Group HR business partners, Customer Centre Management Team on Financial and Analytics)

Requirements

  • Degree Holder
  • Minimum 8 years in operations/Finance/HR Management in a Contact Centre environment, preferably in a banking industry or customer service environment
  • Strong experience in change management.
  • Strategic thinker who is Independent and strong in conceptualization
  • Must have passion for people development and engagement
  • Strong communicator and relationship building skills
  • Good presentation and influencing skills
  • Creative problem-solving skills
  • Strong in decision making
  • Strong focus in customer service
  • Business acumen
  • Strong leadership skills with ability to lead, develop and coach the teams
  • Change management capabilities
  • Influential Leadership
  • Seeks innovation using data
  • Proficient in MS Office/ Powerpoint
  • Formal accounting qualification is advantageous
  • Knowledge in industry standards such as ISO, People Developer, Singapore Quality Class and Singapore Service Class standards is advantageous.


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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