VP, Business Intelligence and L&D Lead, Service Channels & Transformation, Global Consumer Financial Services VP, Business Intelligence and L&D Lead, Service  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
VP, Business Intelligence and L&D Lead, Service Channels & Transformation, Global Consumer Financial Services
CFS Service Data
  • Define Service Metrics across CFS units to ensure alignment of milestones and goals
  • Partner GCAD and CFS Units to develop Digital Dashboard that speaks of timely and meaningful data to enable users to devise effective business decisions
  • Partner Service Culture team to strengthen Service Data Culture across CFS Units with a focus on data application knowledge, data access and data as a new language
  • Partner Service Innovation Team and Service Champions to identify Service Opportunities and support the experimental culture and AGILE iteration process with timely data pulses

CFS Learning and Development
  • Partner L&D and encourage a pervasive learning culture in CFS
  • Partner L&D to build a future ready workforce
  • Partner L&D for ongoing refinements to GTs development programs

Service Transformation Financials
  • Support ST Head in the management of ST financials and in budgeting exercise


Qualifications
Functional Skills and Experience
  • Minimum 5 years of experience in Data Management or 8 years of experience in Data Application
  • Possess AGILE Methodology and Human Centered Design Skills
  • Broad Knowledge of Service Ecosystem preferred
  • Broad Knowledge of Branch Banking and Contact Centre
  • Broad Knowledge of AI Servicing Tools (especially Chatbots) is preferred
  • Centre Management preferred
  • Data Analytical Skills preferred

Personal Attributes
  • Ability to lead, manage or influence others to achieve desired objectives and deliverables.
  • Comfortable with a fastpaced environment with strong experimental culture with ability to manage ambiguity in the transformation journey
  • Strong team player who is comfortable with cocreation process
  • Analytical and possess problemsolving and organisational skills with ability to adapt quickly to changing priorities
  • Strong verbal communications and presentation skills that speaks of storytelling elements
Proactive team player who relentlessly seek opportunities to improve the way of work
*LI-EN
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