VP/AVP, Service Delivery Manager, Cash Operations, Self-Service Banking, Technology & Operations VP/AVP, Service Delivery Manager, Cash Operations,  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
VP/AVP, Service Delivery Manager, Cash Operations, Self-Service Banking, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Manage Cash Operations Vendor/s to ensure optimal performance and improvement of existing processes
  • Monitor performance vs service contract and cost / budget
  • Constantly monitor of SSB performance, identify issues and analyse root cause(s) and develop proactive actions with countries to meet SLA
  • Develop indicators (leading/lagging) to identify potential service issues and preventive measures
  • Lead and mentor country operation teams (vendor management, claims, analytics, reconciliation) to meet agreed SLA, and Staff Efficiency & Productivity targets
  • Review processes and identify areas for improvement and risk control
  • Provide operational support to BUs for new initiatives
  • Provide coaching and counselling to staff and improve their skill set
  • Provide decision on issues of exception within the scope allowed
  • Handle specific projects assigned


Requirements
  • Degree holder with domain expertise in consumer banking products and processes preferred
  • Systems development and/ or business process improvement initiatives
  • Project life cycle experience in Financial Services Industry
  • Process re-engineering/six sigma capabilities
  • Operations research/quantitative or modelling background
  • Domain expertise in consumer banking products and processes will be an added advantage
  • Strong leadership skills with sound, analytical and decision-making abilities
  • Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
  • Strong people-relations and influencing skills
  • Demonstrate Critical thinking: ability to suggest improvements and identify risks
  • Strong Service orientation: ability to prioritize, ability to manage internal clients' expectations and professionalism
  • A highly organized individual with solid project management skills


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS Bank Limited logo
Close
Loading...