VP/AVP, Service Delivery Manager, Cash Operations - Self-Service Banking, Consumer Banking Operations, Technology & Operations VP/AVP, Service Delivery Manager, Cash Operations  …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 07 May 21
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 07 May 21
Competitive
VP/AVP, Service Delivery Manager, Cash Operations - Self-Service Banking, Consumer Banking Operations, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


The incumbent will manage the day-to day servicing operations and implement innovative/best-in-class initiatives within the Cash Operations portfolio across Singapore Self-Service Banking (SSB) network to meet KPIs and make banking joyful for customers. He/She will review and improve processes to maintain efficiency and productivity, lead and mentor country operation teams (vendor management, analytics, reconciliation) to meet Business & Vendor SLAs, Staff Efficiency and Productivity targets.

Responsibilities
  • Manage Cash Operations Vendors to ensure optimal performance and improvement of existing processes
  • Monitor performance against service contract, cost and budget
  • Monitor SSB performance and identify issues, analyse root causes and develop proactive actions with countries to meet SLA
  • Develop indicators (leading and lagging) to identify potential service issues and develop preventive measures
  • Review processes and identify areas for improvement and risk control
  • Provide operational support to BUs for new initiatives
  • Provide decision on issues of exception within the scope allowed
  • Take charge of ad-hoc projects
  • Coach, develop and improve team members' performance

Requirements
  • Bachelor's degree with minimum 7 years of project life cycle experience in the Financial Services Industry
  • Experience in leading systems development and business process improvement initiatives
  • Possess re-engineering/six sigma capabilities, hands-on experience in operations research, quantitative modelling
  • Domain expertise in consumer banking products and processes will be an added advantage
  • Strong leadership skills with analytical and decision-making capability
  • Excellent interpersonal and communication skills with strong people-relations and influencing skills
  • Critical thinking capability - ability to suggest improvements and identify risks
  • Strong service orientation skills - ability to prioritize and manage stakeholders' expectations
  • A highly organized team player with solid project management skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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