VP/AVP, Operations & Support Functions, Self-Service Banking (SSB) Channels Services, Technology & Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 25 Apr 19

VP/AVP, Operations & Support Functions, Self-Service Banking (SSB) Channels Services, Technology & Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Manage the Self- Service Banking (SSB) Operations & Support functions
  • Manage the operational efficiency of the Team and ensure all core tasks of the Team are completed within the allocated SLA
  • Ensure the Standard Operating Procedure (SOP) is up-to-date and reflect changes in process and shared to the staff.
  • Work closely with the Service Delivery Management Team to ensure the contract terms are internalised into SOP and adequate operational measures and tracking metrics are in place
  • Review the accuracy of the break resolution and ensure follow-up on recovery is done on timely
  • Establish a proactive approach towards managing key operational risks via timely identification, prioritization and tracking of risk reduction programs.
  • Identify areas for improvement opportunities on workflows, procedure and system to better managed controls and overall streamlining the process.
  • Provide and maintain accurate and up-to-date monthly KRI data and to ensure timely reporting with appropriate commentary.
  • Ensure accurate and timely submission of the risk incident reports and all preventive measure are closely tracked and closed satisfactorily.
  • Active participation of the key projects relating to SSB Ops & Support Team
  • Bachelor's degree with at least 5 years' experience in Operational Risk / Audit / Controls within Financial Services industry.
  • Familiarity with Consumer Banking Operations will be an advantage.
  • Excellent communication skills and ability to engage various stakeholders.
  • Self-starter and ability to multi-task.
  • Good analytical and writing skills.
  • Ability to work independently, with strong planning and organization skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.