VP/AVP, Application Support Lead (Swift Alliance Access), Institutional Banking Group Technology, Technology & Operations VP/AVP, Application Support Lead (Swift Alliance  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
VP/AVP, Application Support Lead (Swift Alliance Access), Institutional Banking Group Technology, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Description

The SWIFT Application Lead for the GTS-Cash acts as a Platform Support role for Alliance Messaging Hub (AMH) & SAA (Swift Alliance Access) for DBS Bank Institutional Banking Group Technology.

A challenging and responsible engineering position in the bank's mission-critical financial messaging area. You'll be joining a team responsible for engineering and supporting:

  • SWIFT: Alliance Messaging Hub (AMH), SAA (Swift Alliance Access), Alliance Access (RMA), Alliance WebPlatform
  • SWIFT Alliance Gateways (SAG)


Responsibilities

  • Provide 7 x 24 Incident and Problem Management support of Swift and other cash management Platforms.
  • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
  • Responsible for SWIFT Application and SWIFT related Infrastructure Support
  • Responsible for migration from SWIFT Alliance Access to Alliance Messaging Hub
  • Responsible for configuring/supporting SWIFT application Alliance Messaging Hub, Alliance Access, Alliance Gateway, Alliance Web Platform, SWIFTNet Link and SWIFT HSM
  • Responsible for end-to-end implementation of systems and solutions to support business, also support users and their daily operations
  • Perform systems integration testing and co-ordinate with users, non-application IT teams and vendors on User Acceptance testing, inclusive of deployment of solution
  • Lead technical team in support of 5 operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups
  • Lead Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
  • Ensures that all stakeholders are sufficiently involved in the Problem Management process.
  • Function as a project Leader facilitating weekly problem management meetings with Senior. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment.
  • Stay abreast of current merging technologies and lead implementation efforts where applicable.

Requirements

  • Must be equipped with strong technical knowledge of Swift software packages. Experience on Alliance Messaging Hub (AMH) will be an advantage.

  • Good experience in Financial messaging routing/distribution, SWIFT FIN/Interact/FileAct ,Maintenance of Hardware Security Modules in the context of SWIFT networks and Certificate management and related tasks with SWIFT network providers

  • Provide 24x7 incident and problem management support of Swift and other cash management platforms

  • Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

  • Clear communication skills both written and oral

  • Able to drive/recommend solutions to extended technology teams.

  • Self-starter with excellent crisis management skills.

  • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups

  • Some development skills as occasional scripting skills may be required.


Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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