VIP Support Specialist VIP Support Specialist …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 10 Jun 21
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 10 Jun 21
Competitive
OCBC Bank
VIP Support Specialist
To ensure executive users can effectively and productively use established and new collaboration technologies and to maintain a good experience, including office automation tools, desktop and mobility technologies.
He / She will work closely with internal stakeholders to ensure good employee experience in the space of end user computing.
Responsibilities:
Individual to be involved in:
  1. Provide direct hardware and software support to executive users.
  2. Provide support in collaboration and office automation tools.
  3. Promote collaboration and office automation tools adoption amongst executive users.
  4. Learn to strike a balance between service & risk while delivering highest employee experience.
  5. Manage and engage stakeholders professionally, setting service standards and resolving issues in accordance with organizational procedures
*LI-VW

Qualifications
  1. Bachelor's Degree in Computer or Electronics Engineering, Information Technology, Computer Science or equivalent
  2. At least 3 years of experience in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees
  3. Knowledge in azure platform, hybrid exchange online, SharePoint online, office 365 security, VDI and windows server
  4. Experienced in change management and adoption for feature/product rollout
  5. Broad technology exposure, with ability to apply the latest technology best practices and trends in delivering IT services.
  6. Excellent communication skills, both verbal & written
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