Transfer Agent, Associate 2 (6 months fixed term contract)

  • Market Rate
  • Singapore
  • Permanent, Full time
  • State Street
  • 15 Feb 18 2018-02-15

State Street JOB DUTIES AND RESPONSIBILITIES CLIENT SERVICE * Complete all tasks including the handling of all complex calls and queries to a high quality to meet client requirements in a timely and accurately manner * Quality control of transactions processed and client correspondence. *

State Street

JOB DUTIES AND RESPONSIBILITIES

CLIENT SERVICE

  • Complete all tasks including the handling of all complex calls and queries to a high quality to meet client requirements in a timely and accurately manner
  • Quality control of transactions processed and client correspondence.
  • Assist in delivery of on the job training and development of other administrators
  • Ensure business standards and client deadlines are met on a consistent basis
  • Actively initiate Error Fines & Loss analysis
  • Escalate client issues where necessary
  • Participate in client service review
  • Assist in project implementation

TECHNICAL

  • Adhere to procedures in relation to all tasks
  • Administration of clients’ trades and maintenance of register processing of cash movements and reconciliation
  • Identify process efficiencies in the course of their daily work and propose to line managers
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
  • Gain broad expertise on company products
  • Build and maintain internal network of contacts
  • Display through understanding of the following tasks:-
    • Issuance of contract notes and settlement confirms
    • Processing of monetary settlement money in/out and FX process
    • Administration of commission payments
    • Processing of Fund distribution
    • Units in issue reporting and reconciliation
    • Reconciliation completion and clearance of trades and cash
    • Processing of register maintenance requests

COMMUNICATION

  • Liaise with other departments in an effective manner
  • Provide/seek regular feedback to team leader

TEAM

  • Act as an effective team player & deputies for immediate supervisor when appropriate
  • Show organization skills of oneself and others
  • Display effective team focus by assisting colleagues in their daily routine
  • Positively influencing team morale in order to achieve set standards and goals
  • Show willingness to assume additional tasks in order to share workload within team/department
  • Maintaining a “can do” attitude

GENERAL

  • Display initiative
  • Administration of clients/investors correspondence
  • Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items displaying effective time management

KNOWLEDGE SKILLS & EXPERIENCE REQUIRED

  • Excellent administrative and business support skills with the ability to multi-task and to work calmly under pressure
  • Excellent working knowledge of MS Office suite including Word Excel and Powerpoint
  • Strong written & verbal communication skills
  • Excellent organizational planning and co-ordination skills
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Detailed understanding of procedural technical and product requirements within Transfer Agency business
  • Typically candidate will have 2 years relevant experience within a similar environment

CORE COMPETENCIES

  • Accurate and Precise
  • Team Oriented
  • Organized
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communication skill