Transfer Agent - Senior Associate

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • State Street
  • 24 Sep 18 2018-09-24

Transfer Agent - Senior Associate

Job Duties and Responsibilities

CLIENT SERVICE

  • Manage resources to ensure all outstanding queries are resolved in a timely manner, emphasizing the importance of quality customer service, including regular contact with clients
  • Work as an effective team member with other internal providers to meet our ultimate client service deliverables and oversee the preparation and presentation of Key Performance Indicators as required
  • Act as a point of escalation for clients with issues or concerns and manage these issues to resolution, with consideration for the internal escalation policy
  • Ensure regular client calls occur and a client service plan is in place

TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT
  • Contribute to the retention of existing business and the gaining of new business by demonstrating the organization's systems, processes and capabilities
  • Ensure that specialist knowledge is kept current and disseminated as appropriate and be aware of possible future developments and trends
  • Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency, or to reduce risk
  • Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
  • Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off

COMMUNICATION
  • Attend and contribute to operational, client, risk, audit and regulatory meetings as required
  • Communicate relevant information as appropriate up and down the line and escalate where necessary
  • Prepare and properly distribute management information as required and analyse the information to assist in managing both clients and resources
  • Attend and actively participate in all team meetings, ensuring communication is open
  • Actively participate in your chosen Focus Group

TEAM MANAGEMENT
  • Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
  • Ensure procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
  • Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
  • Focus on development opportunities for your Associate 2's with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
  • Develop and assign team goals and objectives which are in line with overall organizational goals
  • Support and champion team integration within the department along with interdepartmental and organizational integration

LEADERSHIP
  • Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
  • Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2's with staff in this regard
  • Manage performance issues and recommend and take appropriate action on a timely basis
  • Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
  • Promote a positive working environment and good levels of team morale

GENERAL
  • Maintain objectivity in handling issues so that matters are addressed in the best interests of the team, the clients and the department
  • Deputies for your Manager as and when appropriate and assist more senior colleagues as required
  • Represent the organisation to external partners such as clients, potential clients and vendors in a professional manner
  • Understand and apply HR policies and procedures as required
  • Actively contribute to the development and implementation of BCP procedures and controls
  • Ensure an awareness of and adherence to the key TA controls at all times
  • Understand the risk environment within the department and manage appropriately handle, manage and initiate change in the department

Knowledge, Skills & Experience Required
  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Possess excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Sound procedural, technical and product knowledge of the Transfer Agency business is desired. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
  • Typically candidate will have approximately 3 years experience in a similar environment.

Core Competencies
  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communications skills