Technology Risk Director, Global Wealth Asset Management
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. Job Description
The Technology Risk & Controls group resides within the overall GWAM Technology organization and is aligned within the Cyber, Security, Risk & Controls organization. It primarily functions to improve how we own, assess, manage, and report technology risks, while ensuring that we have strong technology risk expertise, employ the concept of risk management as a utility - operationalizing for efficiency, and move us to progressive risk management based on data and analytical processes. Within the Global Wealth Asset Management Information Technology First Line of Defense, the team is responsible for identification of risk processes, adequate/effective risk controls and issuance of identified control gap issues. The team has responsibility for Audit Coordination, Reporting, Metrics, Issue Articulation, and Issue Management. This position will provide Technology Risk oversight as the First Line of Defense within GWAM for the Wealth and Investment IT teams. More specifically, this role will focus on the following
- Applying risk management methods of Information Risk, Cybersecurity and Information Security within the GWAM line of business to effectively manage IT risks
- Providing remediation strategies to mitigate Information and Cybersecurity Risks
- Collaborating with others to solve complex problems
- Navigating within issue management system of record to issue self-identified issues, review and identify source, issue, and collaborate and facilitate corrective action records, and interpret the data within the system to initiate effective cross-functional risk management.
- Performing root cause analysis techniques to analyze identified issues and defects and meet with senior management on trend analysis.
- Defining enterprise wide issue resolution strategies, taking into consideration cross the Information and Cybersecurity IT & Segment impacts
- Working with key stakeholders to ensure new issues and corrective actions meet policy standards and address Information and Cybersecurity risks prior to being formally entered within the system of record
- Managing a portfolio of new and existing issues throughout the issue lifecycle and partnering with risk managers to maintain the quality and compliance of those issues
- Building and maintaining strong relationships with key stakeholders and being "an agent of change" & "trusted advisor" particularly in relation to the Issue Management framework
- Providing credible challenge in a constructive manner to all levels of leadership
- Encouraging and facilitating our approach, including cross-functional/cross divisional cooperation and collaboration
- Contributing proactively towards developing detailed procedures, guidance, and FAQs for the Issue Management process as well as identifying, assessing, and prioritizing process enhancements
This is a highly visible role requiring strong interpersonal skills, organizational capabilities, presentation skills, and leadership capabilities. Required Qualifications
- 7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management
Other Desired Qualifications
- Advanced knowledge of issue management policy
- Knowledge and understanding of Global Wealth; Investment, Retail & Retirement
- Advanced Microsoft Excel skills
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to articulate complex concepts in a clear manner
- Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
- Ability to interact with all levels of an organization
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About Manulife
- 7+ years of Information Security, Cyber Security, Information Security Audit, or Information Security Control Testing experience
- 7+ years of IT/Information and Cybersecurity Risk management experience
- Advanced knowledge of Information and Cybersecurity risks, processes, and industry best practices
- Experience in Archer and/or risk issue repository software
- Advanced knowledge of SOX, SOC-1, SOC-2, GLBA, GDPR, NIST, COBIT, ISO, etc.
- Knowledge and understanding of reporting and issue management
- Proficient in understanding the application of risk management
About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact email@example.com .