Technical Customer Support Manager (Primary Foundry Alloys) Technical Customer Support Manager (Primary  …

Redstone Commodity Search
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Redstone Commodity Search
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
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Posted by:
Posted by:
Head of Metals
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Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.

Redstone Commodity Search are working with a global metal producer looking to hire a Technical Customer Support Manager to join the team in Singapore.  
 
Key Responsibilities / Tasks

  • To support primary foundry alloy customers globally with technical advice and expertise, ensuring the best possible product development/support
  • Act as the first point of technical contact for customers with regards to claims and quality issues, providing pre and after-sale advice as well as undertaking necessary customer visits
  • Identify customer requirements, assist in downstream optimisation and lead product qualifications
  • Liaise effectively with other technical and commercial divisions internally to expand sales and marketing success 
  • Reports into Global Product Development Director

Key Qualifications / Experience 

  • Minimum of 5 years’ experience in production with specific expertise on primary foundry alloys 
  • Previous experience working in a customer support role for a major producer
  • Strong knowledge of aluminium casting processes, quality control, main downstream processes etc. 
  • Ability to travel and visit customers globally 
  • Located in Singapore

 

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