Technical Analyst Technical Analyst …

in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Technical Analyst
The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with Desktop and help desk administration activities, including desktop maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process requests, resolve issues and execute administrative tasks.

  • Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan task
  • Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar/related experiences; test, recommend and implement solutions
  • Exchange ideas and information in a concise and clear manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Provide technology operational site support to Institutional Client Group Front Office businesses.
  • Provide technology support for PC and monitors hardware, Microsoft OS, Microsoft Office Suite, in-house business applications, third party software, Blackberry, Collaboration tools, IP phones, Market Data Services, Desktop Conferencing system, etc.
  • Ownership of technology issues, tasks and ad-hoc queries.
  • Own and update documentation for all support processes.
  • Remediate and track all vulnerability threat for supported devices.
  • Act as point of contact for infrastructure requests/projects for Business (eg. internal restack, application deployment, etc).
  • Act as point of contact for technology related issues for business.
  • Act as point of contact with vendors for problem resolution on systems.
  • Handle technology related inventory and purchases.
  • Coordinate with other IT disciplines (Networks, Distributed Computing, Customer Services Center, Messaging, etc) for service delivery where applicable.  Escalate errors/queries reported by users to Technology functional teams if unable to resolve the case in a timely manner.
  • Support business for their business continuity plan.

  • Minimum 6 years of relevant work experience in banking/financial industry.
  • Prior experience in supporting investment banking environment preferred.
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator) is a plus.
  • Strong knowledge for Microsoft Operating Systems like Windows 10.
  • Knowledge for MAC OS is a plus.
  • Good understanding of MS Office Suite.
  • Strong desktop hardware and software troubleshooting skills.
  • Experience in supporting handheld devices.
  • Basic networking knowledge is a plus.
  • Must be a solid team player with strong interpersonal skills.
  • Able to work independently on a variety of simultaneous projects and think "out-of-the-box".
  • Scripting skills is an advantage.
  • Strong analytical mind, resourceful, great initiative and effective written and verbal communication skill is a must.
  • Able to identify, escalate and resolve problems in timely manner.

  • Bachelor's/University degree or equivalent experience in Information Technology, Computer Engineering or related disciplines.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
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