Team Lead, Correspondence & Digital Services

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Bank of Singapore
  • 21 Mar 18 2018-03-21

Team Lead, Correspondence & Digital Services

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The Role

  • The individual is expected to innovate and drive overall organizational awareness and capabilities related to digital services and digitalization of processes. He should understand the business process, identify automation opportunities, define value propositions and re-engineer process to improve the design/delivery of digital services and document digitalization solution that is reusable across variety of documents
  • Work with user experience designer, users and various stakeholders on suggestions for how to continuously improve the services we offer
  • Work with various stakeholders in the organization to shape process to allow for enhanced efficiency, risk mitigation and client servicing
    • Work with vendors to develop requirements for workflow solution if required
    • Review, enhance and create new workflows; Implement new processes across the organization where necessary;
    • Answer functional questions about these processes

  • Degree qualified with at least 8-10 years' experience; preference will be for candidates with good analytical skills, understanding of business/product matters in banking and with very strong Program / project management skills.
  • Knowledge of Private Banking
  • Experience in operational management of:
    • Digital Services execution team - Well-versed in internet usage and good understanding on various fulfilment aspects of digital services, from user administration to end client servicing. The individual should have excellent problem solving skills, able to work with different internal stakeholders (IT, project team, etc.) to resolve any issuers reported
    • Digitization and document management - understanding of upfront scanning workflow process and management, operating in an outsourced set-up
  • Operational project management experience in document digitalization and document management projects
    • Excellent interpersonal, written and oral communication skills
    • Strong work ethic, able to effectively manage multiple priorities and adapt to change in a fast-paced environment
    • Excellent attention to detail and accuracy
  • Experienced in managing operational teams focusing on fulfillment of digital services and upfront document digitalization and pre-processing.
  • Operational change management experience in managing and successfully driving multiple projects within the banking industry
  • Driven self-starter who is delivery focused and possesses effective leadership, interpersonal and communication skills.