• Competitive
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-22

TS R&C - Issue Management and Quality

  • Location: Singapore
  • Salary: Competitive
  • Job Type: Full time

TS R&C - Issue Management and Quality

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Responsible for creating, maintaining and reporting on a comprehensive issue register for Technology Services. This will include self-identified, Audit-identified and Externally identified issues, Risk Acceptances, Risk Waivers and Risk Dispensations. In addition, this role will establish and communicate Issue and Action Plan Quality standards to ensure that when issues are agreed and documented that they are factual, accurate and complete. In addition, this role will establish and communicate Action Plan quality standards that ensure that actions that are committed are SMART, include plans for evergreen and address the root cause of the issues noted. Finally, this role will be required to define and produce thematic analytics around issues to help Management identify and address thematic deficiencies in the control environment.


This role is part of the Technology Services Risk and Control team and will work to benefit all of TS.

Risk Management

This person will be accountable for establishing and maintaining the Issue Register which will be the core mechanism for driving the timely remediation of control design and implementation deficiencies across TS. In addition, this person will be tasked with establishing minimum quality baselines for all issue and action plan documentation for the TS organization.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group's Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Key stakeholders include TS R&C, T&I R&C, Infrastructure Architecture and Standards, GOR, CISO and TS UORMs and ORMs.

Other Responsibilities

From time to time tactical and strategic risk initiatives may be required to address emergent issues that require leadership or involvement from this role and team.

Our Ideal Candidate

The successful candidate should have 2-4 years of experience in Technology Risk Management, Information Security or other related roles. The preferred candidate will have experience in Financial Services or other heavily regulated industries (e.g. Pharmaceuticals, Healthcare, etc.). Clear, Concise and Articulate communication of complex and conceptual topics is required for success.

In addition, the following qualifications are preferred:

1. Relevant industry certifications (e.g. CISSP, CRISC, CISA, etc.)
2. Experience with Technology Implementation or Operation
3. Process Design and Analysis
4. Documentation and Textual Analysis
5. Data Analytics
6. Experience negotiating with and influencing technical stakeholders

Apply now to join the Bank for those with big career ambitions.