Support Analyst, Technology Infrastructure Support Analyst, Technology Infrastructure …

Morgan McKinley

in Singapore
Contract, Full time
Be the first to apply
Morgan McKinley

in Singapore
Contract, Full time
Be the first to apply
Support Analyst, Technology Infrastructure
Job Summary
  • Singapore
  • Contract
  • BBBH791882
  • Sep 01, 2021
  • Competitive
Job Description
Support Specialist, Technology Infrastructure - Front Office Support

I am currently looking for an Support Specialist, Technology Infrastructure for one of my banking clients on a 12-month contract basis. This is an extendable or convertible to permanent role based on your performance.

Position Description:

We are looking for a team member to join the current Front Office Support team. The Risk team is responsible for providing client-facing and server-side support to Risk applications used by FICC line of business in the region. The Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever-changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.

This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to FICC Business. The role provides an opportunity within a Desk facing team to gain a strong understanding of several business and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others.

The successful candidate has the chance to enhance capabilities of the support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member, the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

Key Responsibilities
  • Application Support and Maintenance
  • Event Management (Monitoring and Alert life cycle Management)
  • Business Continuity Planning and Execution
  • Incident Management
  • Problem Management
  • Known Error Management
  • Service Request Management
  • Release Management
  • Change Management
  • Configuration Management
  • Relationship / Stakeholders Management
  • Business Readiness / Pre-Market Checks
  • Compliance / Audit / Regulatory
  • Knowledge Management
  • Business Support Management
  • Batch / Feed SLA Management
  • Application and Platform Onboarding
  • Capacity, Performance and Resiliency Management
  • Tools Development & In-house Projects
Key Requirements
  • Graduate degree. Preference: Computer Science or Electronics
  • 6+ years of relevant technology experience
  • Unix & SQL (Mandated, skillset must be strong)
  • Scripting languages such as Unix Shell scripting, Perl scripting etc.,
  • Python (added advantage)
  • Tableau (added advantage)
  • Monitoring Tools: Exposure to Geneos ITRS, Splunk and App Dynamics
If you feel you have the right skills and experience for the role, please reply to me or submit your updated CV in word format.

Pooja Sharma

Morgan McKinley Pte Ltd

EA License No: 11C5502

EA Registration Number: R1550061

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