• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-10-17

Singapore Enterprise Risk and Control Head and Regional Records Management Program Head

Singapore Enterprise Risk and Control Head and Regional Records Management Program Head

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18052808


Job Description:
  • Singapore has a significant business which involves regional hubs across business (Markets, TTS, CPB and GCG) and operations & technology function
  • Being a CSC location, the complexity for COB as well as outsourcing management is vast which require seniority to manage
  • There are multiple legal vehicles in Singapore which require comprehensive governance from enterprise perspective
  • The Country Enterprise Risk and Control (ERC) Head is a specialist who oversees enterprise-wide risk and control functions*, performs oversight of 'O&T Risk and Control'-type functions, and proactively supports the Country O&T Head in managing and mitigating operational risks and executing risk and control responsibilities for Country O&T as a First Line of Defense function
  • As Regional Records Management Lead, the role will be responsible for managing the risk and control framework of businesses' records thru their lifecycle, while overseeing execution of Citi's Records Management Policy and implementing the Records Management Governance & Compliance Program directives across Asia-Pacific. Additionally the role will be responsible for ensuring compliance to local records management regulations across the region
The Country ERC Head has the responsibility to:
  • Lead Enterprise-wide Risk and Control Functions comprising Country Information Security, Country COB, Country Third Party Management , Country Record Management, and, if applicable, Control Function of Citi Service Centers (CSCs)
  • Perform oversight of 'O&T Risk and Control'- type Functions consisting of GCB Operations Controls, ICG Operations Control, Technology Risk Management (TRM), and O&T Local Regulatory Reporting Control Function
  • Establish a robust, conducive framework that enables effective risk and control management of O&T Enterprise-wide risk domains and coordinate Country MCA and ARA processes
  • Perform risk analysis and management and provide objective views on Information Security, CoB, TPM, Records Management and O&T risks, controls, and trends to the Country O&T Head, the Country Consumer In-business Control (IBC) Head, and the Country ICG IBC Head(s) as relevant to the respective functions and businesses
  • Work with the O&T function owners on risk and control matters and provide advice and guidance
  • Partner with Country ICRM and Country ORM and represent the country on Information Security, COB, TPM, TRM, RM, O&T Risk & Control matters
  • Support O&T internal and external audit reviews or exams, Citi's internal risk governance forums and implement Global/Regional O&T Risk and Control programs
APAC Records Management Program Lead (RMPL) has responsibility to:
  • Effective implementation of Records Management Program for the region, including compliance to Records Management Governance & Compliance Program policies, standards and procedures
  • Represent APAC on Global Records Management committees and forums and participate actively in various global projects and initiatives. Act as Subject Matter Expert for Businesses, Global Functions, and Countries in Asia
  • Formally establish and maintain an organizational structure of Records Management staff for each Country within the region to drive local accountability and measure Records Management program effectiveness
  • Work with Country RMPL/RRMO to implement Records Management Program objectives and regularly report to Global Records Management Office on status of all Records Management Program initiatives
  • Support development and rollout of new and updated Regional & Global policies, standards and Framework across the region
  • Oversee Country retention schedules are reviewed and refreshed appropriately on an annual basis
  • Promote adoption and consistent usage of processes and technologies deployed to manage the Global Records Management Governance & Compliance Program
  • Present Records Management matters in regional governance forums (e.g. O&T MOR, BRCC)
  • Proactively escalate any significant issues on Records Management from Regulatory exams/ Internal Audits / self-identified etc. to Regional Records Management Governance Forum, GRMO, APAC Management as  relevant


Skills and Competencies:
  • Good understanding of Information Security, COB, Outsourcing, and Records Management, and expertise in Consumer Operations, Technology Risk Management, ICG Operations, and Proofing and Reconciliation
  • Ability to assert and influence and clearly articulate risks and issues
  • Ability to lead and drive controls across the products and functions irrespective of reporting lines
  • Ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
  • Ability to build rapport and work closely with key country and regional stakeholders and partners within and outside the country O&T function
  • Up-to-date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation, and reporting, Operational Loss treatment, as well as the Basel Committee on Banking Supervision Accords (Basel I/II/III) and the CTPMSC framework
  • Proven people and team management skills
  • Risk-based thinking and analytical mindset
  • Self-starter who can work independently
  • Ability to multi-task and manage concurrent projects and deliverables
  • Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
Qualifications - External
  • Minimum ten years in the Financial Services industry
  • Minimum three years in an Internal Audit, Risk Management, or Control Management related role
  • Minimum bachelor's degree or equivalent professional qualification