• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 24 Mar 18

Service Relationship Manager

Service Relationship Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Relationship Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17081192


  • Provide information on services offered by Citibank Merchant Business to enhance customer relationships
  • Identify and respond to Merchant's queries and take it to resolution
  • Ensure effective and timely follow-up as promised to Merchant
  • Coordinate with internal Merchant units on  Merchants requests such as reports, terminal setup requests, adhoc requirements, payment enquiries, transaction queries etc
Operations functions include but not limited to:
  • Perform updates, reviews and cleansing of data entries
  • Support document collection from merchants such as maintenance of KYC, bank account details, iMerchants setup, terminal requirements, adhoc requests, etc.
  • Review Report for dropped transactions and coordinate responses from merchants on Fraud Alerts, compliance, etc
Compliance and Controls:
  • Reviews reports
  • Performs regular self-assessment on compliance and ensures proper documentation and to be ready for audit at all times
  • Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers' asset


  • Previous experience in a call center or with relevant working experience would be an added advantage
  • Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language
  • High-level of listening and comprehension skills
  • Able to probe for required information from customer
  • Strong in customer service skills
  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask
Singapore Singapore Singapore SG