Service Line Specialist - Application Development & Maintenance (SLS, ADM) Service Line Specialist - Application Development  …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Service Line Specialist - Application Development & Maintenance (SLS, ADM)
Role: Service Line Specialist - Application Development & Maintenance (SLS, ADM)
Geographical Coverage: ASEAN
Base Location: Singapore

Summary of Role
Service Line Specialists (SLS) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partner to engage clients with service line opportunities. In this role, the Service Line Specialist will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities that align with their specialism. The position also requires working with and leveraging a top-notch client leadership team. The individual will be responsible for overseeing high quality delivery while developing strategies and tactics for further penetrating the account in addition to cross selling Cognizant's emerging services. The Service Line Specialist will support the Client Partner in achieving "trusted advisor" status and have a mix of strategic and tactical management experience.
For this Service Line Specialist - Application Development & Maintenance (SLS, ADM) role, we are looking for highly motivated, intellectually curious and successful SLS with a desire to work in a fast paced, deep relationship environment, where success is defined as meeting our clients' needs and growing the revenue of Cognizant's Application Development and Maintenance (ADM) business unit. The SLS, ADM will own overall TCV, revenue quota and relationships for the ADM practice in ASEAN.

Role Responsibilities
  • Market Leadership:
    • Creates sales strategies and plan for the Client Partners' review and for its incorporation into the broader client strategy and plan.
    • Provides subject matter expertise to proposal development and overall solution.
  • Relationship Management:
    • Executes and manages the account plan within function/specialism under the guidance of the Client Partner
    • Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
    • Client Relationship Management; engage with CXO, VP and Director level clients
  • Business Development:
    • Responds to and deliver on client requests; responds to RFP's
    • Identifies opportunities, makes proactive proposals to client in line with account strategy
    • Obtains the approvals to pursue opportunities
    • Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
    • Secures revenue renewals related to their sales specialisms
    • Engages the relevant internal Cognizant teams and service lines team for developing solutions
    • End to end account management including account forecasting, budgeting and operations
    • Handles risks and issues related to the account, including delivery oversight
    • Creates and presents account QBR presentations and executive status reports

Skills & Experience
  • 12-15 years of experience in a senior-level consulting client-facing role or account manager leadership role
  • ADM expertise from delivery and/or sales/account management
  • Good exposure to selling / delivering ADM engagements
  • Experienced in sales / pre-sales activities - i.e., lead qualification and development, team sales, partnering with other solution providers, RFI / RFP (bid) responses, bid response presentations to customers.
  • Strong experience in direct interaction with customers in ASEAN market related to ADM
  • Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
  • Recent experience working for IT professional services or management consulting firm(s)
  • Recent experience managing global service delivery model(s)
  • Excellent problem solving, business communication (written & oral), and client management skills are essential
  • Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
  • Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
  • Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
  • Ability to work collaboratively in a virtual and highly-matrixed environment
  • Bachelor's degree required OR equivalent combination of education, training, and experience

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