Service Executive

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 20 Nov 17

Service Executive

Job Description:

Primary role is to handle walk-in customers in a professional manner by assisting with their needs and responding to queries promptly. To direct them to appropriate service / sales channels. Assist the DBM in ensuring the smooth running of daily branch operations.

Operations & Customer Service
  • Be the first point of contact for customers
  • Manage walk-in customers and respond to queries professionally and /or directing them to appropriate channels to facilitate their needs
  • Assist to perform non-monetary transactions at conceirge counter
  • Pre-processing of account opening documents
  • Assist with educating customers at branch auto-lobbies and PIB internet kiosks
  • Cross-selling of Bank's products and/or services
  • Comply with established operational control and audit procedures
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions
  • Cash duties where assigned
Branch Management
  • Queue Management at branch
  • Autolobby machines servicing / management
  • Assume responsibilities of registered key / combination holder
  • Assist with the running of daily branch operations

Job Requirements:
  • A recognised University degree, preferably in Banking/ Finance/ Accounting/ Economics
  • 1 to 2 years of relevant working experience in the Banking and Finance industry will be an advantage
  • Strong customer service mindset and enjoy the challenge of meeting and exceeding customers' expectations
  • A team player, with good communication and problem-solving skills
  • Effectively bilingual (written and spoken)
  • Able to multi-task and possess leadership traits