Service Desk Analyst - Perm Service Desk Analyst - Perm …

PERSOLKELLY Singapore Pte Ltd
in Singapore
Permanent, Full time
Last application, 16 Sep 21
Attractive
PERSOLKELLY Singapore Pte Ltd
in Singapore
Permanent, Full time
Last application, 16 Sep 21
Attractive
Posted by:
Peggy Koh • Consulting Manager - Strategic Accounts - FS
Posted by:
Peggy Koh
Consulting Manager - Strategic Accounts - FS
We are partnering with world leading provider of technology services for the financial markets. They are providing infrastructure hosting, market data, network connectivity, cloud services and analytics to their customers. SME and corporate banking activities across Asia. Currently, they are hiring Service Desk Analyst to join them. The incumbent will be part of a global team that provides 24 X 7 service desk coverage on a rotation basis.

Job Description:

  • Monitor various alert systems, Service Operation’s email and respond to the Service Operation Hotline
  • Keep track all issues using inhouse ticketing system
  • Provide level 1 support on all issues(network/systems/application)
  • Engage the relevant SME and other Service Operation Personnel from end to end to ensure the issues been resolved successfully
  • Interface with client, vendors and other stakeholders
  • Generate statistics on issues raised, resolved, time to resolution and other KPI

Requirements:

  • Min 4 years of experience in an Operational environment
  • Computer Science/IT or equivalent work experience is preferred
  • Experience in a Financial Industry support role preferred
  • Understanding of Financial Markets (Equity, Futures, Options) preferred
  • Basic understanding of Linux, Windows and Networking
  • Excellent communication and customer management skills
  • Team player and able to perform under minimal supervision

 

Interested candidates may send their resumes to peggy_koh@persolkelly.com or apply through the application system.  Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R1110345(Koh Boon Sien)

 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

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