Service Delivery Manager Service Delivery Manager …

Hays Digital Technology
in Singapore
Permanent, Full time
Last application, 18 Jun 21
SGD6000.00 - SGD8000.00 per month
Hays Digital Technology
in Singapore
Permanent, Full time
Last application, 18 Jun 21
SGD6000.00 - SGD8000.00 per month
Hays Digital Technology
Oversee infrastructure service delivery. Work with cross-functional Business Units for smooth project rollout.

Oversee infrastructure service delivery. Work with cross-functional Business Units for smooth project rollout.

Your new company
Your new company is a renowned leader in the FMCG industry with strong branding and presence. They are looking for a Service Delivery Lead as part of their expansion plans. This is a yearly renewable direct contract role.

Your new role

  • Oversee IT Service Operations and ensure smooth delivery of projects
  • Manage multiple vendors and engage in various proposals, tenders and quotations
  • Analyse service reports and suggest areas of improvements to increase adherence to SLAs
  • Develop solutions and strategies based on business requirements and translate into technical specifications to improve infrastructure service rollout
  • Maintain and provide technical documentation for vendor contracts, service reports and project management


What you'll need to succeed

  • You will need minimally 4 years of experience in a similar role managing the service delivery for a large scale infrastructure setup within the FMCG industry
  • Hands-on technical experience with end-user computing to serve as a point of escalation if necessary and develop solutions
  • Sound experience handling service operations and delivering projects in accordance to ITSM or ITIL Framework
  • Solid vendor management skills and ability to liaise with internal and external stakeholders
  • Strong communication and presentation skills
  • Technical certifications such as ITIL/PMP are a strong advantage


What you'll get in return
This is a yearly renewable contract role with chance of conversion to permanent. You will get to work in a leading industry leader and gain regional exposure.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Hsu Wen (EA reg no.: R1987315) at hsuwen.lee@hays.com.sg. If this job isn't quite right for you but you are looking for a new position to further your career in IT Infrastructure, please contact Hsu Wen at +65 63030158 for a confidential discussion.
Hays Registration Number: 200609504D, EA License: 07C3924

Company Overview

We are Hays, the leading global experts in qualified, professional and skilled recruitment. The 11,000 people we employ around the world partner with clients and candidates to power the world of work.
Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. Last year we placed 77,000 people in permanent jobs and 244,000 people into temporary roles.

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