Service Centre Specialist Service Centre Specialist …

Avaloq Asia Pacific Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Avaloq Asia Pacific Pte Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Avaloq Asia Pacific Pte Ltd
Service Centre Specialist
Your Team

This is a junior-level position. The Command Centre team provides monitoring and control function to the underlying IT infrastructure delivering services through the organization.

Your Mission
  • Act as single point of contact for selected providers, internal and external customers, handling alerts, calls, tickets and e-mails
  • Record and track alerts, requests, incidents and complaints, keeping stakeholders informed on status and progress
  • Make an initial assessment of alerts, requests and incidents, escalating them to second level support and/or triggering incident management and change management processes when required
  • Manage alerts, requests and incidents life cycle, including closure and verification
  • Manage service, access and authorization requests
  • Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
  • Provide statistics and reports to management and internal/external clients
  • Support internal/external clients in using the Ticketing Tool
  • Proactively detect anomalies and unusual operating conditions, contributing to problem identification and service improvement
  • Execute, check and report the batch schedule
  • Manage and operate control and automation tools

 

What You Need
  • Shift hours is required (8 hours per shift between 00:00 to 24:00, including weekends and PH if required)
  • Possess Diploma in IT, or has equivalent skills
  • Good oral and written communication skills with the ability to present and discuss technical information
  • Process orientated with good documentation and diagrammatic skills.

You will get extra points for the following
  • ITIL certification
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