Service Centre Specialist
Your Team This is a junior-level position. The Command Centre team provides monitoring and control function to the underlying IT infrastructure delivering services through the organization.
Your Mission - Act as single point of contact for selected providers, internal and external customers, handling alerts, calls, tickets and e-mails
- Record and track alerts, requests, incidents and complaints, keeping stakeholders informed on status and progress
- Make an initial assessment of alerts, requests and incidents, escalating them to second level support and/or triggering incident management and change management processes when required
- Manage alerts, requests and incidents life cycle, including closure and verification
- Manage service, access and authorization requests
- Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
- Provide statistics and reports to management and internal/external clients
- Support internal/external clients in using the Ticketing Tool
- Proactively detect anomalies and unusual operating conditions, contributing to problem identification and service improvement
- Execute, check and report the batch schedule
- Manage and operate control and automation tools
What You Need - Shift hours is required (8 hours per shift between 00:00 to 24:00, including weekends and PH if required)
- Possess Diploma in IT, or has equivalent skills
- Good oral and written communication skills with the ability to present and discuss technical information
- Process orientated with good documentation and diagrammatic skills.
You will get extra points for the following
