ServiceNow Technical Consultant (ITSM) (1 Year Contract) ServiceNow Technical Consultant (ITSM) (1 Year  …

KPMG
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
KPMG
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
ServiceNow Technical Consultant (ITSM) (1 Year Contract)
The ServiceNow Technical Consultant focuses on the technical deployment of ServiceNow IT workflow solutions that meet clients' business needs. He/she is responsible for requirements gathering, configuration of the tool, application of programming techniques to develop robust solutions, and achieving technical milestones throughout the engagement.
A ServiceNow Technical Consultant is responsible to:
• Lead gathering technical requirements through a variety of techniques (e.g., facilitated workshops, work sessions and interviews)
• Gather technical requirements to support a data conversion effort and execute automated and manual data cleansing procedures
• Understand and develop standards, templates, and procedures to aid in the development of the required work products
• Conduct performance and integration testing, test results analysis, and identify modifications or improvements
• Conduct workshops for roadmap creation, proof of concept, demo of new use cases, requirement gathering workshops and define business impacting use cases on ServiceNow platform
Requirements:
• Bachelor's degree in computer science or related field; or equivalent combination of education and experience
• At least 5 years of ITSM/ServiceNow platform configuration experience
• Certified in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist (CIS) will be an added advantage
• Good understanding with domains such as ITOM, ITBM, ITAM, Risk, HRSD, CSM etc
• Trained in ITIL Foundation, ITIL Intermediate or ITIL Expert
• Strong client and project management abilities coupled with excellent communication, written, analytical, organisational and problem-solving skills
• Experience in leading a team of developers
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team and personal collected will be used for recruitment purposes only.

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