Senior TA Change Manager Senior TA Change Manager …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Senior TA Change Manager
Job Purpose:

The role will involve ensuring correct project governance is in place locally/regionally and in adherence to our global change governance structure. Include the redesign and optimization of various change processes and controls, enhancements to processes that support the identification, assessment and management of business risks in Change (including operational, strategic, compliance and reputational risks) and enhancements to PIR process.

Working with project managers and change team leads to ensure high quality project risk management is in place.

Working with relevant business stakeholders and control partners to design and implement a range of Risk & Control related transformation initiatives focusing on enhancing the baseline level of risk and control for TA Change & BAU.

Assess projects to ensure the initiative is consistent and in line with Target End State, with focus on simplification and digitization of controls and improving client experience and removing manual touch points.

Work with regional and global Change & BAU teams to raise and manage any Change related CAPs. Review and update as required ARCMs and MCA's globally.

Work with Global teams to compile MIS for Change Team. BOW, resource planning, issues and risks.

Prepare materials and hold regular prioritization meetings for EMEA & APAC, in order to ensure visibility and alignment on the BOW.

Role will be responsible for audit prep and will be the lead for audit engagement.

Post audit, work with wider TA operational teams on general operational risk management.

The candidate will also have people management responsibility.

Key Responsibilities:
  • The successful candidate will lead governance and risk management for the Global Change team. In respect of these, they will be responsible for:
  • Reviewing and aligning all global change processes and procedures to ensure correct governance is being followed and risk is being accurately and actively reported and managed. Identify any gaps in change procedure and raise and manage associated CAPs to completion.
  • Co-ordinate and ensure peer reviews are carried out across locations for projects in PTS2.0
  • Ensure PMs globally use standard project documentation in line with Global PMO standards and Procedures.
  • Risk management for Global Change. Ensuring project managers engage with local Risk & Compliance, CBAT, NPAC & Legal stakeholders for projects to ensure correct sign offs are in place.
  • Production of accurate and regular project MIS. Resource planning, BOW management.
  • Implement a formal approach to benefit realization and tracking in conjunction with global change leads.
  • Facilitate stakeholder prioritization forums across EMEA & APAC
  • Owner and coordinator of Change prep for Audit, working with local change management teams.
  • Coordinator of Auditor engagement for Global Change.
  • Ensure that the Citi Control and Quality requirements are understood and consistently adhered to when delivering each of the project outputs.
  • Maintain compliance with all relevant Citi policies and guidelines during all stages of the project life cycle.
  • Review of department ARCMs & MCAs to ensure they are aligned with global business functions and TA oversight.
  • Review outsourcing arrangements for Change team to ensure correct approvals and oversight models/procedures are in place.
  • This role is within a Global team and as such successful candidate may also manage and support projects across a number of global locations.

The following aspects of the role as a team manager are also important:

1. People Management:

This role is for a people manager and in addition to managing project related deliveries, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.

2. Control Environment:

The candidate will be expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation.

3. Relationship and Network Building:

The candidate will also be expected to focus on building relationships with the Citi TA vendors and other Citi locations that perform tasks on behalf of SG TA, with the clients and other business partners both internally and externally. The candidate will act as the Transfer Agency Single Point of Contact for systems vendor and other outsourced third party service vendors and will require strong skill sets and experience in respect of:
  • Acting as key relationship and escalation point for the vendors.
  • Manage change with these business partners to ensure a controlled change environment.
  • Engage in proactive added-value communication with the vendors, and conduct briefings within TA operations to build awareness across the teams.
  • Understand the requirements of oversight and control of outsourced third party service vendors and the importance of adhering to regulatory obligations.

Development value:
  • High visibility, regional role with the longer term opportunity to expand the role to include TA BAU operational risk management.
  • Work in a Global fast paced and evolving financial services organization.
  • Work in partnership with internal and external parties such as senior management, Operations, Technology, Product, remote testing teams, developers & vendors.
  • Grow & develop Transfer Agency knowledge.
  • Become an SME on location strategy projects and associated approvals.
  • Expand experience of Project Management in a dynamic environment.
  • Opportunity to have a global profile within fund administration services.


Knowledge / Experience:
  • Minimum 10~15 years funds experience, preferably with experience or background in Operational Risk, Compliance, Change Management, Audit and/or Transfer Agency.
  • Proven ability and experience in reviewing, reengineering and implementing new operational processes.
  • This position requires an individual with a proven record of assessing, managing and reporting risk.
  • Extensive experience in compiling, summarizing and reporting Management Information.
  • Meticulous attention to detail is required.
  • Demonstrable understanding of Transfer Agency processes.
  • Excellent Understanding of project management methodologies.
  • Proven track record of delivery in a complex matrix environment.

  • Flexible approach and willingness to be 'hands -on' as required.
  • Demonstrable ability to interact with senior management & clients.
  • Excellent organizational, planning and prioritization skills and experience operating within a high pressure environment.
  • Ability to manage numerous competing concurrent activities.
  • Highly PC literate with excellent IT skills (e.g. SQL, Visio, Project, PowerPoint, Quality Centre, Word, Outlook).
  • Valuing Diversity.
  • Self-starter with the ability to multi task and prioritize.
  • Strong planning, scheduling & organizational skills.
  • Strong risk, control & complex problem solving skills.
  • Ability to analyse a process and recommend ways to improve quality, controls, and efficiency.
  • Ability to demonstrate good leadership & judgment.
  • Agile, adaptable & highly motivated.
  • Ability to analyse data and produce reports.
  • Excellent verbal and written communication skills, including ability to manage, negotiate & influence stakeholders, presenting clear solutions to complex problems.
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Display effective people management skills with a proven record of managing both strong and weak performers
  • Ability to build a strong and trusted working relationship with your team and colleagues
  • Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.

Job Family Group:
Operations - Core

Job Family:
Operations Project Management

Time Type:
Full time

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