Senior Support Analyst
- Primary Responsiblefor POS application support
- Minimum 5 years ofExperience in POS
- 24*7 on call supportfor production support
- Expertise inApplication Value Management – ITIL Methodology.
- Experience in ManagedServices Engagement is added advantage
- Strong understandingof retail along with Infrastructure experience
- Leading Cognizant participationin the monthly and quarterly KPI reviews with customer
- Ensure SupportProcess is streamlined across all application and infra support towers
- Introduce bestpractices that are adopted by Cognizant to Customer
- Interactwith Business Users, IT Managers, technical staff, SMEs to obtainclarifications, requirements or any other issues that may be raised by Supportteam
- Ensure SLA / KPIcompliance and metrics reporting
- Identify areas ofimprovement within project on long term basis and implement solutions toimprove
- Pioneer continuousservice improvement initiatives
- Single point ofcontact for POS Application related queries and escalations
Cognizant (NASDAQ-100:CTSH) is one of the world's leading professional services companies,transforming clients' business, operating and technology models for the digitalera. Our unique industry-based, consultative approach helps clients envision,build and run more innovative and efficient businesses. Headquartered in theU.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listedamong the most admired companies in the world. Learn how Cognizant helpsclients lead with digital at www.cognizant.com or follow us @Cognizant.