Senior Officer / Analyst, Relationship Executive, SME Banking, Institutional Banking Group

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 21 May 19

Senior Officer / Analyst, Relationship Executive, SME Banking, Institutional Banking Group


Business Function Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments.

Responsibilities

  • Manage a portfolio of SME customers for the untagged customer base in SME Banking by providing quality and consistent service;
  • Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues which may require exceptional handling;
  • Manage corporate customer service issues including complaints, restructuring, re-pricing and waiver of fee requests;
  • Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications and Account Trigger Reviews etc;
  • Perform credit reviews for borrowing corporate customers and also manage corporate customers' expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules;
  • Work with partners to put in place standard operational procedures to service corporate customers more efficiently;
  • Handle BG/Trade Highlights;
  • Cross sell bank's products and services.
Requirements
  • Diploma Holder, with at least 2 years of working experience;
  • Good communication and customer service skill;
  • Good team player;
  • Ability to multi-task;
  • Knowledge of PC skills like Excel, Word, PowerPoint, etc.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We regret only shortlisted candidates will be notified.