• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 18 Nov 17

Senior Manager, Credit Operations, Private Bank Operations

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Job Description
Senior Manager, Credit Operations, Private Bank Operations
Role Purpose
The job holder is in a leadership role to lead the Credit Operations within the Private Banking and Wealth Operations unit. He/she has overall accountability for credit documentation and administration teams to provide an efficient lending operations services via business engagement and service management teams to the front office businesses. The role holder will be expected to build strong relationship with key senior stakeholders across product, distribution, infrastructure and front office teams, driving engagement and looking for opportunities to further optimize the service delivery to clients.

Key Roles and Responsibilities

Key Responsibilities
  • Drive people development agenda and vision for the function.
  • Monitor and coach the performance of the team
  • Responsible for the effective design and implementation of new products, systems, procedures or Target Operating Model.
  • Responsible for implementation of lean improvements whilst looking for innovation ways to deliver higher levels of services or capacity within cost and resources.
  • Lead, manage and supervise the day-to-day operations of credit documentations and administration activities
  • Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank
  • Ensure service standards are met to facilitate smooth transfer of proceedings relating to drawdown
  • Acts as the escalation point for Relationship Managers and their assistants regarding customer's enquires/complaints and to solve complicated enquires from customers.
  • To provide clarification to outsourced services providers, Channels and Relationship Managers on operational issues
  • Perform analytical support relating to credit operations such as collation of productivity statistics
Key measurable
  • Deliver best quality banking service to customers by providing excellent operational support to the sales centers and at the same time maintaining a high standard of risk and operational control to boost profitability and safeguarding the Bank's interest.
  • Continuously review and streamline processes to reduce unproductive manual tasks and increase productivity and minimize/maintain cost


Qualifications and Skills

Skills and Attributes Required
  • Tertiary education with working experience in Wealth and Private Bank Operations
  • Self directed, detail oriented and positive attitude
  • Team player with excellent interpersonal and communication skills to interface credibly with internal and external parties.
  • Strong leadership and people management skills.
  • Keen sense of risks and operational controls to quickly respond to issues and changes in the business or operating environment
  • Previous experience in Credit Operation or Credit Evaluation will be advantageous


How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 31/12/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.