Senior Delivery Manager, CRM Platform

  • Up to AUD0.00 per annum
  • Singapore
  • Permanent, Full time
  • Morgan McKinley Singapore , EA Licence No: 11C5502
  • 19 Feb 18 2018-02-19

Senior Delivery Manager to be part of the core Project Team to deliver initiatives for front line client engagement activities. The Senior Delivery Manager is responsible for both process and/or system changes, and will also act as the owner of CRM platforms/Client Platform.

On behalf of an international bank, we are looking for a Senior Delivery Manager to be part of the core Project Team to deliver initiatives for front line client engagement activities. The Senior Delivery Manager is responsible for both process and/or system changes, and will also act as the owner of CRM platforms/Client Platform.

Responsibility

Delivery

  • Manage on-going and new deliverables impacting the CRM platform, optimize priorities to maximize benefits with minimum effort
  • Manage all workstreams to ensure deliverables are aligned to the overall objective of the platform
  • Assist Programme Manager with governance activities, and/or escalate when appropriate
  • Track, manage, and mitigate risks and issues effectively
  • Work closely with Training, Communications, and Adoption Lead to support business readiness change
  • Support and drive the initiatives in moving from Waterfall to Agile Delivery Framework

CRM Platform Owner

  • Engage front line stakeholders to create vision and align objectives for the platform
  • Work closely with business and Technology to support robust post go-live
  • Ongoing BAU support and attend to any ad-hoc requests from stakeholders, operational risk, and/or compliance

Requirements

  • Strong Project Management, Project Delivery experience within banking and financial services
  • Experience working on CRM platforms will be ideal
  • Exposure to banking products, and appreciate for front line processes will be advantageous
  • Good understanding and hands-on experience working with Agile methodology
  • Strong leadership skills and able to manage diverse team

If you are interested in this position, please apply today or contact Veo Nguyen at +65-6818 3133, Email: vnguyen@morganmckinley.com.sg

EA Licence No: 11C5502

Registration No: R1434539