Senior Business Analyst – Client Portal Senior Business Analyst – Client Portal …

Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Senior Business Analyst – Client Portal
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Solicit, validate and document business requirements through clear understanding of "As-Is" vs "To-Be" process that outlines clear business benefits
  • Manage common/conflicting requirements across Stakeholders to arrive at a common ground
  • Be the "translator" between business and technology to ensure system solution/changes proposed will meet business requirements
  • Define and facilitate User Acceptance Testing with multiple user groups/stakeholders
  • Support business change readiness through training sessions/ user guides and drive adoption of new features/functionalities to realise business benefits - including both business stakeholders/user groups and support teams where required
  • Provide day-to-day support to Senior Product Owner / Product Owner / Senior BA where required
  • Support transition to target state Agile Delivery Framework across business and Scrum teams that support Client Portal deliverables

Our Ideal Candidate
  • Experience with end to end business process & client journey optimisation. Hands on experience on client co-creation, human centric design is preferred.
  • Drive customer loyalty / adoption. Experience in implementing/measuring Net Promoter Score (NPS) across the client journey to drive loyalty is desirable.
  • Strong experience in running digitisation agenda in a highly regulated market with a good, informed view on Legal & Compliance requirements.
  • Experience of working on delivering, maintaining or using digital channels / platforms would be beneficial
  • Understanding of wholesale banking products, processes and an appreciation of the role of Relationship Managers (RMs) and Integrated Middle Office (IMO) and their needs would be valuable
  • Proven track record of working as a business analyst on complex projects - including system/ process change
  • Strong analytical skills with ability to deep dive to drive solutions - methodical and thorough
  • Proven ability to take a step back and look at the macro view to connect the dots between requirements
  • Strong stakeholder management skills in handling both senior stakeholders (Band 4 and above), and at the same time across segments/product areas
  • Proven ability to perform under a high pressure and dynamic environment
  • Able to present to large audience with comfort
  • Experienced in both Waterfall and Agile methodologies

Apply now to join the Bank for those with big career ambitions.