Senior Associate / Associate, Process Transformation Analyst, Future Operations - Consumer Banking Group Operations, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 18 Apr 19

Senior Associate / Associate, Process Transformation Analyst, Future Operations - Consumer Banking Group Operations, Technology and Operations


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Identify opportunities for continuous improvement across retail & wealth operations in the Bank and implement process re-engineering initiatives.
  • Analyze and document the business requirements.
  • Review functional specifications.
  • Manage UAT.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Effectively apply project management methodology and enforces project standards.
  • Work closely with regional teams and country teams to ensure timely delivery of project.

Requirements

  • Degree in any field / discipline
  • At least 4 years' experience in business process improvement initiatives. Preferably with project life cycle experience in consumer banking space.
  • Driven, strategically-focused, analytical and organized with strong attention to detail.
  • Able to quickly grasp and frame complex issues, and develop plans and strategies to solutions.
  • Excellent inter-personal and communication skills in dealing with all levels of staff and vendors
  • Process reengineering experience.
  • Demonstrate critical thinking: ability to suggest improvements and identify risks through data driven approach.
  • Strong service orientation: ability to prioritize & ability to manage operations' expectations.
  • Domain expertise in Consumer Banking products and processes will be an added advantage.
  • Ability to resolve issues through structured problem solving, data-driven analysis, and negotiation of outcomes between various stakeholders.
  • Driven, strategically focused, self-motivated and organized with strong attention to detail.
  • Fluent in both Project Management Lifecycle and Agile Methodology / Design Thinking.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.