Senior Associate Director, International Banking Senior Associate Director, International Banking …

Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Senior Associate Director, International Banking
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate

Drive and implement strategies
  • Accelerate client acquisition and penetration in target segments
  • Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
  • Inculcate a robust and deep-rooted service culture
  • Ensure accurate and timely delivery of client journeys and scripts.
  • Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.
Performance Measurement & Tracking
  • Responsible for defining strategy for conversion of leads provided by Segment.
  • Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage
  • Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
  • Ensure high level of FLC and upkeeping the service standards in our touchpoints
  • Ensure deliverables in budget/ scorecards are met
  • Ensure contactability ratio of RM to clients
Ensure compliance and familiarity to standards
  • Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
  • Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
  • Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
  • Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
  • Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
  • Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
  • Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
  • To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
  • To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
  • Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
  • Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
  • Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
  • Ensure timely completion of CPD hours
  • Embed strong 1st line credit and conduct mindset and capabilities
  • Strengthen staff awareness/knowledge of cyber risk via training of "good" practices and lessons from market incidents
Financial Objectives
  • Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
  • Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
  • Periodic review with stakeholders on the sales channel's deliverables and effectiveness
  • Deliver against budget/ forecast and ensure business delivery is done with good conduct
People Management
  • Coach, equip, empower and energize both the frontline and support staff to deliver the best result
  • Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
  • Engage Training to address training needs, implement training roadmaps
  • Ensure sales channel's discipline in HR & training related matters
  • Be an effective agent of change and role model for talented staff throughout the bank
  • Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs
  • Agreed sales targets for individual team(s) and region
  • Agreed service standards to customers
  • Operation control and sales compliance

Apply now to join the Bank for those with big career ambitions.