Senior Associate, Customer Service Manager, IBGO BusinessCare, Technology and Operation Senior Associate, Customer Service Manager, IBGO  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Senior Associate, Customer Service Manager, IBGO BusinessCare, Technology and Operation
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • To achieve individual goals & targets & service levels of the BusinessCare.
  • People management - Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets.
  • Motivate and enable high performing and customer centric individuals.
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
  • Handle complaint escalation call
  • To ensure accuracy and compliant in all areas.
  • Flexibility in work deployment and projects when business needs arise.
  • To proactively identify opportunities and process improvements within Customer Centre. Support and lead operation improvement initiatives.
Requirements
  • A degree or diploma holder with experience in relevant field is an added advantage
  • Minimum 2 to 3 years of work experience while showcasing leadership qualities, preferably in a Contact Center environment
  • Strong leadership skills
  • Good interpersonal and collaboration skills with growth mindset
  • Ability to champion the right culture with success
  • Meticulous and patient
  • Ability to handle customer complains
  • Good communication skills in both written and verbal communication
  • Proficient in MS Office especially in Microsoft Word, Excel
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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