Senior Associate/ Associate, Operations Development Manager, Customer Centre, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 26 Apr 19

Senior Associate/ Associate, Operations Development Manager, Customer Centre, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

  • Leading the Center in demand reduction to make banking effortless for our customers leveraging on effective forums (e.g. Customer Journey Events, Process Improvement Events, Problem Solving Events, and OBEYA), Human Centre Designed Concepts, REDesign methodology.
  • Supports 2 key strategic objectives: Demand Reduction & Effortless Banking
  • Analyze and interpret feedbacks and suggestions collated from both internal and external customers
  • Review customer journeys to identify opportunities for improvement
  • Leading and engaging stakeholders to drive desired results
  • Responsible for sharing project status/review with Project Sponsors
  • Ensures center's readiness to support the agreed items to support Process Innovation and EB
  • Handles end to end Project Management


Requirements:

  • Diploma or degree holder preferably with at least 3 years of experience in Customer Centre or banking operations.
  • Prior experience in leading projects as a Project Manager or has participated in projects as a key stakeholder
  • Related experience in Customer Experience, Process Improvement events, Business Intelligence and Change Management activities will be highly desirable
  • A team player who is meticulous and analytical
  • Excellent written and communication skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.