SVP / VP, Strategic Design Lead, Transformation Group SVP / VP, Strategic Design Lead, Transformation  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
SVP / VP, Strategic Design Lead, Transformation Group
Businee Function:
Here at the DBS Transformation Group, we focus on nurturing the culture of the "World's Best Digital Bank" (Euromoney, 2016 & 2018) and Best Bank in the World (Euromoney 2019). Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to make banking joyful (while having lots of fun)!

About this role:
The Transformation Group is looking for a design leader to complement and drive our Experience Strategy practice. This role will require creativity with scientific rigor and discipline to enable DBS to create joyful customer experiences through design-led scientific and experimental approaches.

  • Drive complex transformation initiatives that create customer and business value through the lens of Experience Strategy & Customer Journey
  • Lead and own DBS's ever-evolving problem-solving and design-thinking framework
  • Coach, consult and advise projects on research, design, CX and UX best practices
  • Drive DBS culture and thought leadership in the design and CX space for internal and external channels, including maintaining expertise in emerging trends
  • Facilitate workshops and trainings that build CX awareness and capabilities
  • Master's / PhD in a field related to Design, Psychology, or Architecture, or equivalent working experience preferred with 10 years of relevant work experience
  • Expertise in at least two of the following: CX Orchestration, Design Thinking, Behavioral Science, Applied Anthropology, UX / UI, Innovation, or Instructional Design
  • Demonstrated success in deploying programs and products in markets and strategic corporate environments
  • Significant experience applying CX & design principles in consumer products and services environments, such as Qualitative and Quantitative Research methods, Design thinking, UX /UI, customer journeys, gamification / games design
  • Significant experience managing multiple-stakeholder environments
  • A self-starter and collaborator that flourishes in a fast-paced, ever-changing, and deadline-driven environment
  • This is a regional role, proficiency in multiple languages and experience working outside of Singapore is a bonus
  • Ability to travel up to 30% of your working time
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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