SGUnited Traineeship - OSPL Digital Platforms Executive (9 Months Contract) SGUnited Traineeship - OSPL Digital Platforms  …

OCBC Bank
in Singapore
Contract, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Contract, Full time
Be the first to apply
Competitive
OCBC Bank
SGUnited Traineeship - OSPL Digital Platforms Executive (9 Months Contract)
The Digital Platforms Executive is responsible to support the day to day activities related to the online trading platform. He/She will also work closely with internal stakeholders to support our digital channel.

Responsibilities

  • Perform day to day operations related to the online trading systems.
  • Function as a key point of contact for the customer service and account servicing team on day to day system enquiries and operations.
  • Monitor all incoming system issues reported and perform second level investigation.
  • Escalate unresolved issues to IT team and work closely with vendors to see through the issues until closure.
  • Propose and drive the system enhancement to streamline the current process.
  • Perform system testing for patches of the issues reported/system enhancements/regression.
  • Become the Subject Matter Expert (SME) to conduct training and briefing of the systems to large group of users including the sales person and end customers.
  • Assist the project team in UAT.


Qualifications

  • Excellent analytical skills with an ability to resolve issues independently.
  • Good communication skills in written and verbal.
  • Good stakeholder management and interpersonal skills.
  • Possess initiative, drive, and ability to work independently and be a good team player.


As part of the application, you are required to also submit your online application via My Careers Future for this position:

https://www.mycareersfuture.gov.sg/job/admin/ospl-digital-platforms-executive-sgunitedtraineeships-sgup-oversea-chinese-banking-corporation-b00d889495af9129b4cc0a8bb8177848
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