Regional Network Manager, Financial Services
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Standard Chartered Bank's Network Management team is a centralized buying group responsible for managing the groups relationships with its global network of financial service providers spread across all regions. The scope of services includes selection, appointment and oversight
of custodian, correspondent banking, cash management arrangements and select non-bank partners in support of both Transaction Banking (TB) and our corporate clients' expanding business strategies and service requirements. This role carries responsibility for Cash and Correspondent Banking for the following countries. Strategy
A Senior Network Manager is responsible for establishing, executing (and accurately reflecting in the required control documents e.g. sourcing plan, provider list, rationalisation plan) the function's strategic objectives across the [Region] working closely with global, regional, local and functional stakeholders to ensure that SCB businesses have sufficient coverage for their cash management, correspondent banking and custody needs in key, non-presence countries and franchise markets. Business
Network Management is a group function, with the role residing in the region of providers and where the Network Manager represents Standard Chartered Bank group's interests for the respective affiliate relationships that have appointed their respective provider(s). Through a series of Service Level Memorandums, the scope of coverage extends to include all businesses of the bank, as it relates to the selection, appointment and oversight of custodian, correspondent banking, cash management arrangements and the related data management steps to reflect these actions in the various NM control documents/systems. Processes
The core responsibilities of Network Managers' are:
- For cash management, the Network Manager requires the country/affiliate to have a clearly detailed strategy to define the requirements for a cash partner(s).
- Sourcing of providers (in line with the Sourcing Plan) using an open tendering process (via Request for Proposal), where applicable, and managing an open and fair deduction of the most suitable respondent for the bank.
- Subsequently commencing the Appointment process that requires:
- facilitating the legal negotiations with support from respective legal functions
- managing pricing negotiations to ensure an industry equitable outcome for clients
- co-ordinating the migration of accounts from the existing to the new provider, where applicable.
- End-to-end oversight and driving to conclusion of the necessary nostro account opening activities (for Cash and Correspondent Banking, these are as per the steps of Nostro Accounts Management System (NAMS))
- Ensuring completeness and accuracy of the data capture to accurately reflect the appointment activities in the relevant documents/systems
- Ongoing Oversight of Appointed providers:
- Maintaining relevant provider documentation (and ensure accurate reflection accordingly in the Documentation Log (Doc Log) if appropriate) as it relates to legal agreements, powers of attorney, fee schedules, terms and conditions, service levels/profiles, contact lists, account opening requirements, attestations etc.
- Annually ensuring that providers are appropriately tiered and that material events are notified to the Global Head, Network Management and captured in the provider due diligence schedule and heatmap spreadsheet.
- Plan due diligences according to, and by updating of, the PDD schedule and perform timely Provider Due Diligences upon the Network Manager's required providers and complete the report within a two-month window.
- Requiring monitoring of provider performance through feedback from operations, newspapers, key stakeholder etc. Deviations of performance or significant instances that affect the bank and its customers, is to be managed through escalations to Group NM and who will ensure appropriate PGCs and/or Network Management Appointment Group (NMAG) is informed.
- Analysis of potential account closures, and delivery of required account closures (and related provider exits) as per the Rationalisation Plan
- Active management, through controlled case activity, of the data presented in the Nostro account repository to ensure that this accurately (within reason) reflects the opening, amending and closing status, for all Standard Chartered' s deposit taking banking affiliates, as it relates to providers that the Network Manager is responsible for.
The Network Manager is responsible for identifying, assessing, monitoring, controlling and mitigating risks on behalf of the Group as it relates to the appointed provider(s). It requires an awareness and understanding of the main risks facing the Group:
- Requires thorough understanding of:
- the Network Management Framework and processes for the selection, appointment and oversight of their respective providers.
- Process Ownership of the Network Management process residing in the Digitisation and Client Access Process Universe as per The Operational Risk Framework
Regulatory & Business Conduct
- It is imperative that Network Managers thoroughly understand the Network Management Framework and abide by the policies that are listed as relevant within that document. Notwithstanding, Network Managers are to ensure they comply with all relevant policies of the bank.
- With regards to Cash Management arrangements, Network Managers are required to understand the Network Alliances PPG and to help facilitate an accurate completion of the respective Country Addendums as it relates to their country(ies).
- NM's are to be aware of, and adhere to and update as required, the following NM governance documents: Sourcing Plan, PDD List and Heatmap, Rationalisation Plan, Documentation Log and the Nostro Account Management System,
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Run the [Network Management function for [Region] to achieve the outcomes set out in the Bank's Conduct Principles : Fair Outcomes for Clients
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Network Management's key stakeholders are:
- Head, Transaction Banking
- Local Cash Product Management
- Head, Cash Management Operations
- Head, Financial Markets Operations
- Head, Global Banking
Our Ideal Candidate
- Consider other non-standard DCA responsibilities that NMs may be required to undertake e.g. management of branch staff, migration of branch client flows to NM provider relationships etc.
- 3 years of experience in engaging and managing relationship with third parties and/or financial institutions
- Experience as a product manager in Transaction Banking and/or Financial Markets or in cash operations and/or financial markets operations.
- Familiarity with third party risk management and related governance relating to third party risk management process lifecycle.
- Lead through example to build an appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Network Managers are required to have mature relationship management skills to be able to liaise with senior representatives both within Standard Chartered as well as with provider banks.
- Sound operational knowledge of related banking processes as it relates to the appointment of respective providers is pivotal in ensuring that arrangements are suitable and that the bank is not exposing itself to any undue risk.
- Team management skill may be required to deal with junior staff members that may report into Network Managers.
- Data management skill and awareness, NMs are to understand the data capture requirements and their responsibility to ensuring accuracy of data capture through timely: addition of new, and amendment of existing, records to enable accurate management information for reporting and decision-making.
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