Regional Head of APAC Investment Management Liaison Group (IMLG)

  • Competitive
  • Singapore
  • Permanent, Full time
  • Northern Trust Company
  • 26 Mar 19

Regional Head of APAC Investment Management Liaison Group (IMLG)

Who we are
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.

Northern Trust's international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.

What we do
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

What you will do
IMLG is responsible for the operational relationship between the client appointed investment management community, internally managed clients and ourselves as custodian. The department has a global headcount of 165, locations in Singapore, London, Limerick and Chicago with support provided from partners in Bangalore. The team covers multiple functions, including relationship management, day to day service, communication technology and various related operational responsibilities.

This role is responsible for the operational relationship with internally managed clients and client appointed investment managers across the APAC region. Leading a team of over 25 professionals located in Singapore and Manila, the incumbent will be responsible for the management and development of the teams in the region, delivery of daily service and relationship satisfaction within the investment community while managing the operational risk embedded in the relationship.
This is a senior role that comprises a critical part of the local Singapore management and GFS group in Asia.

  • Be responsible for the operational relationship between ourselves and investment managers in the region, including but not limited to :
    • Daily service delivery, disciplines and standards
    • Managing the operational risk embedded in the relationship
    • Use the intelligence gained from query flow to ensure product and process gaps are filled and upstream process improvement opportunities are achieved
    • Service quality and relationship risk metrics, review and action
    • Participation in or lead Northern response to specific client, investment manager or market events
    • Develop relationships with senior members of the investment management community
    • Keep abreast of current and pending laws, regulations and industry practices impacting the area of operation.
  • Lead a team of upwards of 25 FTE, including but not limited to :
    • Management and development of multiple teams
    • Oversee, plan, and direct the activities for the unit, ensuring that the business objectives are being met
    • Be responsible for the financial planning and management of the area
  • Full participant in the global management team
    • Participation in and play a lead role in the development, implementation and communication of the global strategy of the function
    • Champion the needs of the region
    • Lead specific global initiatives
Your Knowledge/Skills:
  • Proven background in people management gained in a client service or investment operations environment
  • Heightened written and verbal communication skills
  • Strong service orientation balanced by an understanding of the risk environment that exists between investment manager and custodian
  • Ability to combine a strong attention to detail while displaying credibility at all levels
  • Global outlook and an ability to operate within a matrix management environment
  • An agent for change
  • Previous Custody / Middle office or Fund Administration technical and management experience within Financial Services.

As of September 30, 2018, Northern Trust Corporation had:
  • $10.8 trillion in assets under custody/administration
  • $8.2 trillion in assets under custody
  • $1.2 trillion in assets under management
  • $132 billion in banking assets

Northern Trust is an equal opportunity employer. We aim for excellence in our efforts to recruit, develop and deploy the highest caliber workforce. Our commitment and success to a diverse workforce is evident in employee satisfaction and industry acknowledgment. For a list of all our achievements please click here .

For a private discussion please contact Gez Williams on +61 3 9935 8204.