Regional Credit Cards Rewards Project Manager Regional Credit Cards Rewards Project Manager …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Citi
Regional Credit Cards Rewards Project Manager
Job Purpose:
Manage end-to-end critical rewards programs and platforms across 16 markets in Asia (APAC & EMEA)
Key Responsibilities:
  • Drive implementation of standalone elements of Rewards 5.0 a project that aims to bring Citi Mobile App to the best in class level from Rewards point of view - Dashboard, Recurring PWP, Partial PWP, Points Transfer, Cash Rebate, Catalog, etc.
  • Drive launching of Rewards Recommendation Engine - work with DM and various tech teams on conceptualising the solution, create customer experience flows, formalise the scope in form of projects, driving UAT/PAT and customer live activities
  • Find opportunities for new redemption options and rewards campaigns - launch necessary research, identify the tech roadmap, define KPIs and business impact out of the initiative launch
  • Managing PWP pricing tests - launching campaigns, analysing the results and ensuring smooth roll-outs
  • Own marketing space and messaging in M63 - define strategy and prioritization of messages, launch necessary campaigns, monitor and track results and do adjustments based on the data
  • MIS and analytics on Rewards to find opportunities to further drive customers to lower cost redemption channels
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Grade : ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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