Regional Consumer Operations Transformation Workstream Lead - Compliance Regional Consumer Operations Transformation  …

in Singapore
Permanent, Full time
Last application, 19 Jan 22
in Singapore
Permanent, Full time
Last application, 19 Jan 22
Regional Consumer Operations Transformation Workstream Lead - Compliance
Regional Consumer Operations Transformation Workstream Lead - Compliance (C14)


As part of Citi's key strategic priority to drive a firm-wide Transformation initiative to build a better bank, we are hiring roles that will form part of a team to drive the regional implementation and partner the Global Operations and Regional CBORC Transformation workstreams leads. These roles will be responsible for leading the implementation of sustainable solutions for Compliance workstreams in GCB Operations

As the Regional Consumer Operations Transformation Workstream Lead for Compliance, the role is responsible for driving the Compliance Workstream along with the Global Operations Workstream lead, Regional CBORC Transformation teams and Country GCB Operations stakeholders to define and implement a regional program to achieve the following key Global Program objectives:
  • Enterprise-wide awareness of compliance obligations and risk appetite requirements resulting from key laws, rules and regulations:
    • Risk based regulatory inventory that is complete, up to date and focused on key regulations; and aligned to policies, controls and business processes,
    • Well articulated accountability, roles and responsibilities across the front-line and ICRM supported by tailored training
    • Clear risk appetite framework that provides for a risk based, sustainable approach to managing compliance risk
    • Attraction and retention of enterprise wide compliance risk management personnel (across lines of defense)
  • A dynamic and comprehensive risk assessment of the firm's compliance with regulatory requirements:
    • Alignment of risk assessment, monitoring, and testing methodologies
    • Coordinated monitoring and testing activities; focused on forward looking risks
    • Increased testing resources to front line functions permitting greater self-assessment of compliance risks
  • Compliance concern identification, reporting, escalation and remediation framework and processes which include:
    • Clear terminology and an integrated concern management process
    • Reporting that reflects an end-to-end view and thematic root cause analysis
    • Accountability and consequences for failure to remediate, and positive reinforcements for successful remediations
  • Metrics and reporting procedures and processes which enable:
    • Effective compliance risk exposure measurement
    • Timely and simplified governance reporting that includes actionable insights and thematic root cause analysis
  • A modernized compliance systems architecture to facilitate effective compliance risk management, which enables:
    • Integrated sharing of data and metrics across lines of defense
    • Robust compliance information systems to support the identification, measurement, tracking, reporting, and controlling of key compliance risks, and
    • A timely view on control effectiveness of regulations and policies by leveraging targeted metrics

Reporting into the Head of Risk and Controls, GCB Asia Operations Transformation based from our Singapore Regional Head Office, this is a high visibility individual contributor role requiring extensive interaction with Operations Functional Heads, CBORC teams and cross functional partners (including, Compliance, Independent Risk Management, Human Resources, Finance, Operational Risk Management, Internal Audit, etc) at Global, Region and Country teams spanning across countries in Asia and EMEA region and managing the country resources to drive focus, execution and delivery against the Global Program objectives as well as ensuring compliance with the Consent Orders issued by the OCC and FRB. The incumbent will be responsible for interpretation and dissemination of Program information, process ownership, process improvement, establishing best practices and processes, and development of tracking and reporting capabilities to monitor and drive the adherence to Program governance milestones.

Key Responsibilities
  • Develop and maintain strong working relationships with Business & Function Risk/ Control Leads, Transformation Program Leads and the Global workstream teams
  • Work with Global Operations Transformation Workstream Leads to define scope, target state, and success criteria for transformation programs
    • Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining or connecting programs and initiatives to achieve greater effectiveness and efficiency
  • Define program structure and accountability
    • Develop and execute transformation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies and staffing
    • Continuously ensure that programs have clearly identified the required roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability
    • Escalate any concerns related to program structure and/or insufficient accountability, as needed
  • Identify critical interdependencies among programs, drive and accelerate execution and address milestone delays with transparent communication to Program and leadership teams
  • Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the programs
  • Ensure closure and change management of program deliverables to confirm quality and adequacy of deliverables against program target state, including coordination with Internal Audit, as needed

  • 12+ years broad experience in Operations/ Risk & Controls / transformation roles including in managing large complex cross-company transformation programs
  • Specific subject matter expertise regarding transformation and program management disciplines and a strong business understanding of the products and services Citi GCB offers
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Demonstrated ability to think strategically, analytically, and creatively problem solve
  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
  • Strong leadership skills with a proven track record in driving positive and sustained change
  • Ability to create and articulate sense of purpose and common vision for GCB
  • Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
  • Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
  • Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth
  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
  • Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos
  • Empower the organization and employees to execute without oversight
  • Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
  • Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
  • Fully commit to decisions once made
  • Be comfortable communicating reality - both positive and negative - honestly, openly and directly
  • Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients


Bachelor's/University degree or equivalent relevant business experience.

Job Family Group:
Compliance and Control

Job Family:
Business Control

Time Type:

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