- Permanent, Full time
- OCBC Bank
- 19 Nov 17
Project & Quality Manager (BBCSC – Project & Quality Management) - AVP
Project & Quality Manager (BBCSC – Project & Quality Management) - AVPAbout OCBC
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
Our community of game changers at OCBC builds for the future; think Ambitious goals, act with a strong Belief and execute with Courage and agility to drive impact. These ABCs sit at the centre of our culture of change and innovation. Be a Project & Quality Manager with BBCSC at OCBC, and join our community of game changers.
About the BBCSC Team
As Singapore's longest established local bank, we are constantly on the lookout for exceptional individuals to join our team.
As a Singapore Quality Class (SQC), Singapore Service Class (S-Class) and People Developer (PD) certified department by SPRING Singapore, you can be assured that Business Banking Commercial Service Centre (BBCSC) is committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join us today
What you'll do
As a Project & Quality Manager, you will play an active role in improving customer service by using data analytics to analyse and stratify ongoing service requests and complaint database, identify trend and underlying issues, areas for improvement to internal teams for operational effectiveness and efficiency.
Develop data-driven actionable customer insights to improve service experience and support business initiatives.
Handle projects and end-user requirements for streamlined processes
What you bring
At least Bachelor's degree in mathematical or information technology and financial discipline
Programming, data and project management skills
Excellent analytical and problem-solving skills with previous experience working on projects in CRM, Banking or Customer Service environment.
You must be passionate about customer service, pro-active, cheerful in nature, and team-oriented.
Strong interpersonal, articulation, communication and presentation skills
Ability to think independently and to work under pressure