Project Manager Project Manager …

in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Project Manager
The Service Intermediate Analyst is an intermediate position responsible for performing moderately complex workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

  • Write, design, analyze and recommend changes to moderately complex requirements relevant to the Customer Service function
  • Perform financial, statistical, and operational studies to assist initiatives and ongoing reporting needs of the Customer Service function
  • Perform feasibility analysis for process changes and partner with others outside of team to develop process improvements and solutions
  • Develop and maintain working industry knowledge of industry practices and standards
  • Recommend appropriate actions to identified problems, as needed
  • Apply knowledge of how business teams interact with others in accomplishing Customer Service goals
  • Provide basic assistance within a specific section of Citi's Customer Service function
  • Coordinate the workflow with related functions
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • 2-5 years of experience in a related role
  • Proficient project management skills
  • Effective verbal and written communication skills
  • Influencing and relationship management skills
  • Demonstrated ability to remain unbiased in a diverse working environment

  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
This position will drive the digital initiatives, which are designed to empower clients by providing them an avenue to "self- service".
It is aligned to the core strategy of driving client satisfaction through simplified product and digital interfaces.
This position will lead changes that are transformational in building strong client support capabilities, robust channel of engagement, and simplified processes for internal clients and positive operating leverage.
The key emphasis would be on developing efficiency to drive alternate channel usage with high degree of service delivery coupled with cross sell opportunity.
Another key responsibility would be to manage the product migration initiative from Contact Center that will enable smooth client transition to a new product and eliminate any hassle  that may impede the client experience ( Net promoter score) and lead to a repeat call.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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